MADHURI TIBERAWAL
Ghaziabad
Summary
Dynamic professional with extensive experience in client relationship management at HDFC Bank Limited. Proven track record in enhancing customer satisfaction and loyalty through tailored financial solutions and effective communication. Skilled in market research and service proposal development, driving successful outcomes and fostering strong client partnerships.
Overview
8
8
years of professional experience
Work History
Virtual Relationship Manager
HDFC BANK LIMITED
03.2023 - 11.2024
- Managed client relationships to enhance customer satisfaction and loyalty.
- Conducted regular follow-ups to address client inquiries and concerns promptly.
- Developed tailored financial solutions to meet customer needs and goals.
- Conducted regular meetings with clients to assess their financial requirements.
Recruitment and Development Manager
Kotak Life insurance
07.2021 - 11.2022
- Developed recruitment strategies to attract top talent for Kotak Life Insurance.
- Conducted comprehensive interviews to assess candidate qualifications and fit.
- Led training programs to enhance employee skills and performance in customer service.
- Collaborated with department heads to identify staffing needs and skill gaps.
Assistant Manager
Axis Bank llimited
01.2020 - 04.2021
- Handled customer inquiries and resolved issues effectively and promptly.
- Collaborated with management on developing strategic plans for achieving business goals.
- Streamlined customer service processes to improve client satisfaction and efficiency.
- Coordinated marketing initiatives to promote new banking products and services.
Relationship Officer
HDB FINANCE SERVICES LIMITED
07.2016 - 11.2020
- Managed client relationships to enhance customer satisfaction and loyalty.
- Conducted market research to identify potential clients and business opportunities.
- Managed client relationships through regular follow-up and support initiatives.
- Facilitated customer consultations to understand financial needs and goals.
Education
Bachelor of Commerce -
DELHI UNIVERSITY
07-2015
12th -
CBSC BORD
07-2012
10th -
CBSC BORD
07-2010
Skills
- Client relationship management
- Financial solution design
- Client education
- Service proposal development
- Customer satisfaction enhancement
- Effective communication
- Relationship building and management
- Wealth management portfolios
Timeline
Virtual Relationship Manager
HDFC BANK LIMITED
03.2023 - 11.2024
Recruitment and Development Manager
Kotak Life insurance
07.2021 - 11.2022
Assistant Manager
Axis Bank llimited
01.2020 - 04.2021
Relationship Officer
HDB FINANCE SERVICES LIMITED
07.2016 - 11.2020
Bachelor of Commerce -
DELHI UNIVERSITY
12th -
CBSC BORD
10th -
CBSC BORD
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