Summary
Overview
Work History
Education
Skills
Certification
Languages
Highest Education
Awards
Additional Information
Other Work Experience-Operation & Customer Service
Timeline
Generic
Marina Miranda

Marina Miranda

Mumbai,MH

Summary

Dedicated Human Resources professional with solid background in employee relations, onboarding, and HR operations, complemented by a background in customer service and Quality Analyst. Strong analytical skills and committed to implementing HR policies and procedure. Proven ability to enhance engagement and streamline processes while resolving conflicts and improving organizational culture. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Human Resources Offboarding

J.P. Morgan Chase Private Ltd
05.2024 - 09.2024
  • Managed the end-to-end offboarding process, ensuring compliance with company policies and a positive exit experience for employees
  • Conducted exit interviews, analysing feedback to recommend improvements to employee retention initiatives
  • Ensured accurate completion of termination paperwork and maintained compliance with regulatory standards
  • Collaborated with cross-functional teams to coordinate asset retrieval and access revocation, facilitating smooth transitions.

Employee Relations

J.P. Morgan Chase Private Ltd
07.2023 - 05.2024
  • Resolved employee grievances and conflicts through mediation, leading to a 70% increase in employee satisfaction
  • Developed and enforced HR policies to ensure compliance with labor laws, conducting regular training sessions for employees
  • Implemented engagement programs, gathering feedback through surveys to improve workplace morale and culture
  • Provided training for managers on conflict resolution and communication strategies, enhancing team dynamics.

HR Onboarding Professional

J.P. Morgan Chase Private Ltd
04.2021 - 07.2023
  • Managed onboarding for new hires in Asia, improving experiences with streamlined processes and training
  • Developed materials and schedules for consistency, collaborated with managers for smooth integration
  • Maintained accurate HRIS records while preparing onboarding reports
  • Handled various projects and generating revenue
  • Managed stakeholder queries and facilitated training for new joiners
  • Coordinated with internal teams, including Payroll, Recruiting, and Benefits.

HR Operations-Project HCM Cloud

J.P. Morgan Chase Private Ltd
08.2019 - 04.2021
  • Coordinated on successful change management efforts, fostering a culture of adaptability and growth.
  • Optimized workforce planning, ensuring the right balance of skills and resources across the organization.
  • Spotted strategies, risks and options and recommended mitigation solutions.
  • Helped coordinate system set up, product enhancements and general technical support.
  • Managed test scripts to validate HR processes, documenting defects in ALM and JIRA, and collaborating with technical teams for efficient resolutions
  • Managed complex HR projects from inception to completion, delivering timely results within budget constraints.

Quality Assurance Specialist

J.P. Morgan Chase Private Ltd
04.2013 - 08.2019


  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
  • Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
  • Collaborated with development teams to address quality issues and enhance user satisfaction
  • Analyzed quality data, implementing actions that reduced defects by 85% and participated in root cause analysis for long-term solutions.

Education

MBA -

N.L. Dalmia Institute of Management Studies
Mumbai, India
04.2017

Skills

  • Analytical and Problem-Solving Ability

  • Time Management

  • End to End Thinker

  • Effective multi-tasking

  • Excellent planning and Coordination skills

Certification

  • Project Management – Agile and Scrum framework
  • Manual Tester- UAT
  • Pursuing Lean Six Sigma Foundation
  • Pursuing Project Management certificate

Languages

English
Marathi
Hindi
Konkani

Highest Education

Master of Business Administration in Human Resources, N.L. Dalmia Institute of Management Studies (Mumbai University), 2017

Awards

  • Volunteerism Champion of the Year Award 2016, JP Morgan Chase
  • Continuous Winning Football Tournament, Chase Line of Business Level
  • Awards for contributions in HCM Cloud Testing 2019

Additional Information

Additional Certification:

Project Management – Agile and Scrum framework

Manual Tester- UAT

Pursuing Lean Six Sigma Foundation

Pursuing Project Management certificate


Awards

Volunteerism Champion of the Year Award 2016, JP Morgan Chase

Continuous Winning Football Tournament, Chase Line of Business Level

Awards for contributions in HCM Cloud Testing 2019


Languages

English, Marathi, Hindi, Konkani

Other Work Experience-Operation & Customer Service

  • TCS e-Serve Subject Matter Expert October 2006 to March 2013
  • I2c Pvt Ltd Client Coordinator June 2005 to September 2006
  • Times of India Senior Coordinator September 2004 to May 2005

Timeline

Human Resources Offboarding

J.P. Morgan Chase Private Ltd
05.2024 - 09.2024

Employee Relations

J.P. Morgan Chase Private Ltd
07.2023 - 05.2024

HR Onboarding Professional

J.P. Morgan Chase Private Ltd
04.2021 - 07.2023

HR Operations-Project HCM Cloud

J.P. Morgan Chase Private Ltd
08.2019 - 04.2021

Quality Assurance Specialist

J.P. Morgan Chase Private Ltd
04.2013 - 08.2019

MBA -

N.L. Dalmia Institute of Management Studies

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Marina Miranda