MARISSA PATTENGALE
Brookston
Summary
Successful at driving revenue growth and member satisfaction through leadership and coaching, fostering cross-functional collaboration to enhance operational efficiency. Bringing strong skills in compliance proficiency and critical thinking to optimize customer experiences. Experienced in building partnerships and aligning teams to exceed business goals.
Overview
22
22
years of professional experience
Work History
Sales and Training Manager
Sam's Club
Lafayette
06.2023 - Current
- Generated $700K in incremental income by growing membership base by over 700 member during time in role.
- Built robust partnerships with businesses as brand ambassador to enhance benefit packages.
- Aligned internal teams to strengthen club metrics execution and member satisfaction.
Team Lead
Sam's Club
Lafayette
02.2019 - 06.2023
- Developed and implemented processes to build teamwork to enhance team morale.
- Streamlined operations that increased sales and profit while reducing waste and loss.
- Ensured operational compliance and quality standards while promoting adherence to company policies.
Assistant Store Manager
Walmart
Lafayette
05.2004 - 02.2019
- Supported the training needs of the stores for both the new and existing associates.
- Built the E-commerce business, and with team, exceeded initial growth by 300%.
- Maintained food safety compliance with continued 'green' status.
- Resolved associate and customer complaints with high standards of respect for the individual and empathy.
Education
BS - Agriculture
Purdue University
Skills
- Leadership and Coaching
- Critical Thinking
- Cross-functional Collaboration
- Compliance Proficiency
- Revenue Growth
- Sales Effectiveness
- Customer/Member Experience
References
References available upon request
Timeline
Sales and Training Manager
Sam's Club
06.2023 - Current
Team Lead
Sam's Club
02.2019 - 06.2023
Assistant Store Manager
Walmart
05.2004 - 02.2019
BS - Agriculture
Purdue University