Mariya Vimali
Bengaluru
Summary
Dynamic customer service professional with extensive experience at WeRize Finance, excelling in complaint resolution and financial analysis. Proven track record of enhancing service delivery and optimizing customer satisfaction through effective communication and problem-solving skills. Adept at managing social media feedback to drive improvements in service quality.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Senior Service Expert
WeRize Finance(Wortgage Technologies Pvt Ltd)
bangalore
04.2024 - Current
- Assisted customers and partners with financial inquiries and service requests efficiently via email.
- Monitored customer feedback and identified areas for improvement in services offered.
- Responded promptly to customer complaints, resolving them in a timely manner.
- Handled app rating reviews by working for social media meta.
Service Expert - Level 2
WeRize Finance(Wortgage Technologies Pvt Ltd)
04.2022 - 03.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked on chat support process and email support process.
Service Expert - Level 1
WeRize Finance(Wortgage Technologies Pvt Ltd)
04.2021 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Took inbound calls and assisted the customers and partners with the concerns
- Worked on email and chat process.
Loan Officer
WeRize Finance(Wortgage Technologies Pvt Ltd)
10.2019 - 03.2021
- Evaluated loan applications to determine eligibility and risk levels.
- Collaborated with clients to gather necessary documentation for loan processing.
- Explained loan terms and conditions to clients in clear, understandable language.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Approved or denied loan applications based on established guidelines.
Education
Bachelor of Computer Science - Computer Science
Vasavi Jnana Peeta First Grade College
Bangalore, India 05.2017 - 06.2019
Skills
- Customer service
- Financial analysis
- Complaint resolution
- Document processing
- Sales support
- Service delivery optimization
- Rating analysis
- Social media management
Languages
Tamil
First Language
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tools
- OneFin
- Leadsquared
- Freshdesk
Accomplishments
- Received certificates for being a top performer for more than 12 months.
Timeline
Senior Service Expert
WeRize Finance(Wortgage Technologies Pvt Ltd)
04.2024 - Current
Service Expert - Level 2
WeRize Finance(Wortgage Technologies Pvt Ltd)
04.2022 - 03.2024
Service Expert - Level 1
WeRize Finance(Wortgage Technologies Pvt Ltd)
04.2021 - 03.2022
Loan Officer
WeRize Finance(Wortgage Technologies Pvt Ltd)
10.2019 - 03.2021
Bachelor of Computer Science - Computer Science
Vasavi Jnana Peeta First Grade College
05.2017 - 06.2019