Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tushar Raj

New Delhi

Summary

Dynamic professional with a proven track record at Praxis Services Pvt. Ltd., excelling in customer service and complaint resolution. Leveraging strong communication skills and expertise in GDS and Amadeus, I successfully enhanced customer satisfaction during the Air India and Vistara merger, driving operational improvements and fostering loyalty in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Senior Service Expert

Praxis Services Pvt. Ltd.
Gurugram
10.2024 - Current
  • A results-driven professional with strong experience in managing customer relationships through both voice and email support. Played a key role in the Air India and Vistara merger, helping to streamline operations and improve customer satisfaction. Skilled in handling blended processes, managing escalations, enhancing loyalty programs, and developing new service offerings. Known for a strategic mindset, a focus on quality, and driving team success in high-pressure environments.
  • Answer priority incoming calls, and respond to customer inquiries.
  • Provide product and service information, answer questions, and offer assistance.
  • Resolve customer complaints, and provide efficient solutions.
  • Identify and escalate priority issues.
  • Follow up with customers when necessary to ensure satisfaction.

Head of Social Media

Jobkhabri.com
New Delhi
11.2020 - 04.2021
  • Provided training sessions on how to use different tools related to community management and monitoring activities across multiple channels.
  • Implemented SEO best practices in social media content to improve visibility and drive website traffic.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
  • Engaged with and responded to online audience through relevant comments.
  • Designed and executed targeted social media advertising campaigns, optimizing for reach, engagement, and conversion.

Education

Bachelor of Computer Applications -

Indra Gandhi National Open University
New Delhi
01-2022

High School Diploma -

Modern Child Public School
Nangloi, New Delhi, India
04-2018

Skills

  • Customer service
  • GDS
  • Amadeus
  • Active Listening
  • Patience
  • Cryptic Language
  • Issue and complaint resolution
  • Complaint handling
  • Effective communication
  • Inbound and outbound calling
  • Call center operations

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Senior Service Expert

Praxis Services Pvt. Ltd.
10.2024 - Current

Head of Social Media

Jobkhabri.com
11.2020 - 04.2021

Bachelor of Computer Applications -

Indra Gandhi National Open University

High School Diploma -

Modern Child Public School

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Tushar Raj