MARIYA JAMES ZACHAIRA

• As Process Developer (Assistant to Underwriter) Working with Life insurance and team Insurance (USA)
• Managed various aspects, including audits, regulatory requests, and risk assessments.
• Manage simultaneous compliance projects involving audits, regulatory requests, and new governance initiatives. I prioritized tasks based on urgency and impact, leveraging project management skills to ensure each aspect received the necessary attention.
• Regular communication with the team and stakeholders helped maintain transparency and manage expectations.
• Working on money out transactions for Life Policy,variable annuity products for transactions such as full or partial withdrawal, transfer, Claim on Policy
• Review and prepare MCA and RCA reports and provide accurate data to management.
• Prepare yearly backup withholding reports, work on reconciliation reports to review and match federal and state tax withholding amounts in ledger.
• I create a comprehensive documentation system, regularly review it for completeness, and conduct mock audits to identify any potential gaps.
• Sending illustration, replacement notice letter,1035 exchange policy and monthly statement.
• Sending invoice letter, Pre-Renewal letter and Claim History before and after due date.
• Processing, validation of claims through Costing & Quoting Analysis reconciliation
• Generating Claims reports and Pre-required information for renewal policy.
• Reviewing and issuing information to Client as per request
• Dealing with reconciliation of Unmatched Cash.
• Generating Claims reports and Pre-required information for renewal policy

As Process Analyst (Assistant to Underwriter)

• Working with Life insurance and team Insurance (USA).
• Currently working on Loan, surrender and Claim process for US clients.
• Getting Scan images in the citrix application need to verify the claimant details. I am working for BPM application in which we handle the request which are stuck in complete status. I research and reprocess them and to go into finish status.
• Sending illustration, replacement notice letter,1035 exchange policy and monthly statement.
• Sending invoice letter, Pre-Renewal letter and Claim History before and after due date.
• Processing, validation of claims through Costing & Quoting Analysis reconciliation .
• Generating Claims reports and Pre-required information for renewal policy.
• Attending the weekly conference calls or sending mails.
• Reviewing and issuing information to Client as per request.
• Dealing with reconciliation of Unmatched Cash.
• Generating Claims reports and Pre-required information for renewal policy.
• Checking daily In and Out workflow / queue management / E-mail handling.
• Complete all task within AHT defined, maintaining accuracy and efficiency.
• Dealing with complaints, escalation and feedback from underwriters

As Customer Service Executive (Assistant to Underwriter) Worked for property and casualty insurance Process (Australia)

• Working for Motor, Marine and General Liability Insurance
• Identification, Analyzing, Reviewing and Processing of New Business, Renewals.
• Preparing Invoices with support documents for Business Insurance clients & Billing of Claims
• Endorsements, Cancellations, generating Policy Information and Claims History reports.
• Reviewing and issuing information to Brokers as per request.
• Dealing with reconciliation of Unmatched Cash, Generating Claims reports and Pre-required information for renewal policy.
• Checking daily In and Out workflow / queue management / E-mail handling.
• Complete all task within AHT defined, maintaining accuracy and efficiency Sorting & Indexing of different types of tasks.
• Dealing with complaints, escalation and feedback from underwriters/ brokers

• Worked for Aviva Insurance & retirement Process (UK)
• Issuing Retirement Benefits & Maturity Claims forms to customers
• Analyzing and verifying of Money laundering checks
• Issuing letters for incorrect & incomplete Money Laundering check list
• Making Payments for Pension & Life policies
• Dealing with escalations and complaints on priorities
• Issuing Policy Documents to policy holders
• Understanding the client’s requirements and changing all personal detail
• Sending invoice letter, Pre-Renewal letter and Claim History before and after due date
• Processing the reconciliations of the claim counts
• Analyzing clients funding requirements
• Renewing the current insurance details for Client contracts
• Identification, Analyzing, Reviewing and Processing of New Business, Renewals,
• Endorsements, Cancellations, generating Policy Information and Claims History reports
• Reviewing and issuing information to Brokers as per request
• Dealing with reconciliation of Unmatched Cash
• Complete all task within AHT defined, maintaining accuracy and efficiency