MARKESE M. JUNIOUS

Traded E-mini-S&P (ES) futures for four years, utilizing price practice strategies to analyze market

movements.

• Developed and refined trading strategies based on technical analysis, risk management, and market

conditions.

• Consistently monitored global financial markets and economic indicators to make informed trading

decisions.

• Demonstrated adaptability and continuous learning in high-pressure, dynamic market environments.

• Process payments or schedule payment arrangements when customers add new equipment and services.
• Assist customers with setting up autopay.
• Assist commercial and residential customers with gaining access to the secure app/website.
• Add, change or reorder customer equipment
• Interact with technicians and commercial customers via phone and chat to educate and assist with equipment and billing.
• Update customer information when needed.
• Create work orders, task code modifications in the billing system, and confirm billing changes with customers, as needed.
• Troubleshoot and provision residential and commercial products, using advanced technical knowledge.
• Complete third-party verification requirements, using enterprise telephony system and port new customers to residential and commercial phone products, using knowledge of telephony porting protocols and requirements.
• Engage in identified/established activities in a proactive manner to maximize day-of-job efficiencies of field and TSC operations/personnel.

• Handle inbound residential customer repair request via phone, portal, email and network monitoring tools.
• Accurately document problems including detection information, diagnostic results and repair information.
• Utilize tools and resources to troubleshoot and repair technical issues.