Maroti Gonge
Pune
Summary
Operations and Supply Chain professional with 7+ years of experience across fulfilment operations, warehouse management, third party logistics, resource planning, KPI monitoring and process improvement.
Experienced in supporting retail and e-commerce operations for IKEA, Flipkart and Meesho, with hands-on exposure to last mile logistics,, forward and reverse goods flow, forecast-based capacity planning and operational performance management.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Recovery Analyst -
PRGX
12.2024 - Current
- Analyzed large-scale retail transaction and procurement data for major international retail clients to identify pricing discrepancies, process exceptions, and potential revenue leakage.
- Performed structured data validation and reconciliation across large transaction datasets, ensuring accuracy and reliability of analytical outputs and client reporting.
- Contributed to process improvements by identifying recurring exception patterns and opportunities to strengthen controls and improve reporting efficiency.
Operations Executive -
ElasticRun
05.2021 - 12.2024
- Supported end-to-end fulfillment and supply chain operations for major retail and e-commerce clients including IKEA, Flipkart, and Meesho.
- Experienced in daily monitoring of end-to-end forward and reverse inventory flows, maintaining high stock accuracy and ensuring timely fulfilment or movement of orders to customers and first-mile warehouses.
- Led the operational execution of e-commerce operations across new territories, coordinating 3PL vendors, establishing new processes and ensuring fulfilment readiness and operational continuity.
- Used operational forecasts to plan manpower and vehicle capacity, aligning resources with expected shipment volumes and optimizing utilization while maintaining service levels.
- Conducted root cause analysis for low performance KPIs, trained warehouse staff and delivery associates on shipment handling to reduce damage/lost stock . Also taken customer service improvement initiatives to maximise related KPIs such as NPS, Undelivered BAD, Incorrect updates etc.
- Monitored operational performance, identified process gaps, and implemented continuous improvement initiatives such as implementing handheld scanners at the warehouses, improving WMS softwares and tools to ensure smooth warehouse operations.
- Successfully led an IWAY audit by coordinating with HR, Admin, Technology, and Vendor Management teams and implementing controls for vehicle/manpower attendance, employee leave records, warehouse safety, and other operational compliance requirements.
- Managed operational disruptions including strikes, closures and vehicle breakdowns through proactive coordination with internal and external stakeholders, minimizing impact on service levels and operational KPIs.
- Considering new operational process, worked analytically with management team to calculate vehicle wise delivery efficiency, this helped in identifying low efficiency vehicles for further operational and cost effectiveness.
- Contributed in automating new process such as automating reverese flow operations as earlier it was completetly manually, this has significantly helped in improving the accuarcy.
- Experienced in stakeholder management by being first point of contact in case of escalations. Also lead client monthly business review by presenting the performance to all external stakehokders.
- Negotiated with various vehicle vendors to reduce cost. Contributed in strategic onboarding of new EV vehicle vendors to suceesfully achieve EV delivery targets given by the client.
- Collaborated with management on tender proposals for acquiring new clients, applying data analysis, operational insights and strategic planning to develop cost effective viable solutions.
- Lead a team of 4 members to ensure adherence to operational SOPs. Trained staff on their responsibilities and tool handling.
- Worked closely with management team to ensure overall operations are running smoothly.
Auxiliary Trainer - Operations Associate
WNS - BDO (From July'20 till May'21)
12.2018 - 05.2021
- Promoted from customer service operations to Auxiliary Process Trainer based on performance and operational proficiency.
- Trained and mentored operations teams while maintaining process adherence, quality, and productivity standards.
- Coordinated across customer service, calling, and back-office verification teams to resolve operational issues and maintain workflow continuity.
- Prepared process documentation and supported performance improvement initiatives.
Education
B.Tech - Electronics and Telecommunication
SGGSIE&T
Nanded, MH2023
Skills
- Supply Chain Operations
- Fulfillment Operations
- Inventory Management
- Stock Accuracy
- Warehouse Operations
- Operational Forecasting
- KPI Monitoring
- Resource Planning
- Stakeholder Management
- Cross-functional Collaboration
- Microsoft Excel
- Microsoft Office
Certification
- Welingkar Certificate Program in FMCG Sales and Distribution Management
- Demand Forecasting and Inventory Management
- Inventory Management A-Z: Supply Chain and Business Operations
Timeline
Recovery Analyst -
PRGX
12.2024 - Current
Operations Executive -
ElasticRun
05.2021 - 12.2024
Auxiliary Trainer - Operations Associate
WNS - BDO (From July'20 till May'21)
12.2018 - 05.2021
B.Tech - Electronics and Telecommunication
SGGSIE&T