Martin Agala.

- Handle international/domestic ticketing and hotel bookings
- Provide excellent customer service and negotiate effectively
- Utilize CRM tools to track bookings and payments

- Using Zoho expense tool for travel business development

-Maintained detailed records of client interactions in CRM systems to optimize future communications efforts and enhance loyalty-building initiatives.

-Implemented innovative marketing strategies that grew the company''s social media presence and online visibility.

-Generated new business leads through networking events and marketing initiatives.

-Streamlined internal communication processes within the team, resulting in faster response times for client inquiries.

-Resolved customer issues promptly and professionally, leading to increased client retention rates.

-Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.

-Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

-Implemented automated office systems, optimizing client, and data communications as well as records management.

- Demonstrated products to potential buyers and promoted additional offerings
-Achieved sales goals and service targets by cultivating and securing new customer relationships.

-Researched sales opportunities and possible leads to exceed sales goals and increase profits.

-Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.

-Identified new market opportunities through diligent research and networking.

-Met existing customers to review current services and expand sales opportunities.

-Contributed to team objectives in fast-paced environment.

-Generated advertising brochure for vendor use.

- Managed event operations and coordinated with vendors
- Tracked customer details and pipeline using Google Sheets and CRM tools
- Negotiated contracts with vendors and suppliers

• Worked as Litigation Management Unit For Citi Bank
• Handling Escalations on a particular queue called validation of dept
• Follow up on escalations and updating to team
• Handling end of the day processed volume tracker