Martin George
Program Manager
Bangalore,KA
Summary
PMP certified Professional leader with 20+ years of extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes using automation, AI, and mentoring teams to excel in dynamic environments.
Proven track record in establishing and leading Operations Support functions in collaboration with cross-functional global teams, vendors, and business stakeholders, leveraging ITSM best practices to optimize processes, enhance efficiency, and improve customer satisfaction.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Program Management / Service Delivery
TechMahindra Pvt. Ltd.
02.2022 - Current
- Managed Service Delivery and Transition for the clients Digital Supply Chain tower with a global team of 130+ associates, ensuring stable support for applications within Supply chain, namely Procurement, OTC, Manufacturing, PLM, WMS, Planning & Forecasting
- Drove ERP automation initiatives for a Healthcare Pharma client with a complex and compliance-driven IT landscape.
- Provided leadership across service delivery competencies & led due diligence assessments to enhance operational excellence.
- Implemented governance frameworks ensuring adherence to ITSM and client processes in Incident, Change, Service Request, and Problem Management
- Achieved 55% reduction in overall incident inflow within one year while consistently meeting SLAs.
- Spearheaded RPA, Shell Script, Python, UiPath & ABAP Automation initiatives, reducing administrative workloads and improving efficiency
- Directed knowledge management programs, driving the creation of knowledge articles and documentation across delivery tracks
- Leveraged ServiceNow features of different dashboards for the overall tracking and governance contributing to P&L
- Optimized global team structure and shift rotations, ensuring balanced workloads and effective global coverage
Senior Project Manager / Scrum Master / Technical Project Manager
IBM India Pvt. Ltd.
04.2010 - 02.2022
- Driving large-scale Digital Transformation & transition programs like - implementation of SAP S/4 HANA CFIN for Global Finance & consolidation, template roll-out for 27 European countries in ECC & CFIN HANA, establishing & leading a dedicated Agile Operations Global team with Continuous Improvement
- Streamlined the transition of CFIN HANA support services by collaborating with cross-functional teams, managing timelines, and resolving technical challenges, resulting in a successful handover and increased service efficiency by more than 50%
- Ownership in planning and driving all activities related to Transitioning IT services into a new environment following the organizations processes
- Define service requirements, support models, produce service plans, schedule and facilitated knowledge transition workshops ensuring compliance to the set timelines of Transition
- Directing Agile software development by coordination between Agile Operations team, Project teams and others like Data monitoring, ADM, RtR, OtC etc. which are crucial for application stability & user experience.
- Lead several IT enablement & Brewery integrations, Company carveouts and mergers, Landscape establishment, Infrastructure upgrades, system refresh, Data Analysis & Data migration, by delivering value to Customer collaboratively, from different industries like Consumer Product, e-Com, Oil & Gas, Manufacturing with esteemed clients like Ericsson, BP, Heineken
- Responsible for managing Cost, Scope, Schedule and quality measurements of projects & Accountable for successful outcomes & KPIs
- Lead different initiatives accounting to Base Account growth, Innovative mindset, Automations & give backs to the organization
- Managing 25-65+ members geographically distributed team, developing Jira boards & reports for planning and status tracking of 300+ defects
- Implemented processes & strategies that reduced defects by >50%
- Developed project plans, managed project scope change & cost using methodologies to guide projects from conceptualization to implementation, maintenance and improving customer success.
- Tactically control project budgets and schedule timelines, implementing change management processes, mobilize teams and achieve Goals.
- Programed the overall governance and execution of Mentoring, Coaching & Learning initiatives like Industry Badge by inspiring 87% of members from a 350+ members team, successful completed the learning & achieved required badges.
- Led an Innovation initiative of product development to build & deploy products automating data analysis, reducing 550+ manhours per Opco
- Drive Agile ceremonies such as the Daily Stand-up, Planning, Retrospective. Support the Product Owner to manage the backlog and guide the team in balancing the priorities and scope.
- Orchestrated seamless communication and coordination among internal and external stakeholders, vendors, and clients, resulting in the precise alignment of expectations and requirements for exceptional service delivery (reduced delays by 20%)
Project Manager SAP
Bristlecone India Pvt. Ltd.
12.2008 - 03.2010
- Managed projects and programs within an organization’s portfolio to achieve overall business objectives
- Managed 60+ members team consisting of SAP ABAP, SAP PI, DATA, middleware skilled members, in Downstream FVC area for an Oil & Gas industry
- Played different roles in managing team as a Project Manager, Transition Manager, Cutover Manager while handling critical & escalated projects, outcome based Projects, templet implementation and Rollouts
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Lead deliveries on complex projects in SAP HR domain, Payroll & Time management modules, together with aptitude in risk mitigation, applying professional project management principles to accomplish projects.
- Kick-started few troubled projects that were on hold for long time due to various reasons & ensured end to end project closure with customer satisfaction
- Provide integration/implementation and support services to sponsors / owners / clients throughout the project lifecycle starting from Proposals, Initiation, Planning, Execution, Monitoring & Control to Cutovers, Go-lives, Support & Closure
- Day to day management of large projects defining & managing scope, budget, timelines ensuring quality, documentations till closure of project
- Maintain overall control on the schedule of deliverables, capacity planning & allocating appropriate skill members to ensure timely delivery of projects.
- Drive team success through shared vision and recognition of quality performance.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Module Lead
Wipro Infotech
10.2007 - 12.2008
- As a Module Lead, lead the implementation of SAP HCM module for a reputed Re-Insurance Organization
- Being a Technical Lead with expertise in SAP ABAP-HR, I took over the extended responsibilities of Configuration as a Techno-Functional Lead to ensure successful deployment & execution of SAP HR Payroll Module for the client, which was on hold for several months as other consultants failed to deliver & discontinued due to the overwhelming challenges
- Awarded Spot Award for this exceptional work and performance, from hands of then Competency area General Manager
- I was also entrusted with responsibilities to co-manage overall team of cross-functional, delivery tracking, client discussions, raising invoices & timely status reporting to management which kick started journey into Project Management
Education
Master of Computer Management -
JDC BYTCO IMSR
Nasik04-2002
Bachelor of Commerce - undefined
BYKCC
Nasik04-1998
Skills
Program - Project management expertise
Problem-solving
Team Collaboration
Attention to detail
Flexible and adaptable
Certification
PMP (Project Management Professional) from Project Management Institute (PMI) 12/2011 - 12/2023
AWARDS
Received 1H 2021 GBS Base Account Growth Award, Aug'2021, Service Excellence Cash Award, 2021 & 2013 IBM, Eminence & Excellence, 2020 & 2019, IBM, Managers Choice Award, 2014, IBM, Think Connect Recognition, 2012, IBM, Project Global Delivery Award, 2011, IBM, Spot Award: exceptional contributions in the project at Wipro InfoTech
TRAININGS
- SAP S/4 HANA Central Finance (IBM Reskill Growth Program)
- Self-Learning Foundation course on RPA @ BluePrism
- Self-Learning on BlockChain and development using HyperLedger Composer
- Agile Delivery Workshop at IBM India Pvt. Ltd.
- SAP HR Functional at Wipro InfoTech in 2007
- SAP ABAP-HR / ABAP at Mahindra Consulting Ltd. in 2004
Section name
My exiting learning experience started since Year 2002, includes tenure with CapGemini India Pvt. Ltd, Atos Origin India Pvt. Ltd, Mahindra Consulting & IT Consultants
Timeline
Program Management / Service Delivery
TechMahindra Pvt. Ltd.
02.2022 - Current
Senior Project Manager / Scrum Master / Technical Project Manager
IBM India Pvt. Ltd.
04.2010 - 02.2022
Project Manager SAP
Bristlecone India Pvt. Ltd.
12.2008 - 03.2010
Module Lead
Wipro Infotech
10.2007 - 12.2008
Bachelor of Commerce - undefined
BYKCC
Master of Computer Management -
JDC BYTCO IMSR