Summary
Skills
Overview
Work History
Education
Timeline
OfficeManager

Maruthu M

Senior Technical Program Manager
Chennai

Summary

Strategic Program Manager with 11+ years of experience driving software quality and large-scale program execution at Amazon. Adept at leading cross-functional teams through complex project lifecycles—from test strategy to successful product and service launches across AI-powered devices and cloud platforms. Demonstrated expertise in stakeholder management, release planning, global team coordination, and risk mitigation.

Over the past decade, I have led high-impact programs spanning Alexa Core Services, Echo family devices, and mobile platforms—ensuring timely, high-quality releases through structured execution, risk-aware planning, and stakeholder alignment. My portfolio includes AI-powered Alexa family devices, AVS-integrated partner devices, speechlet orchestration, and Alexa app experiences that reached millions globally. Recognized for driving clarity in ambiguity, aligning diverse contributors—from QA and engineering to product—and delivering measurable business outcomes with operational excellence and empathetic leadership.

Skills

  • Technical Program & Project Management – Cross-functional collaboration, stakeholder engagement, risk mitigation, schedule management, metrics reporting
  • Software Quality & Testing Expertise – Test strategy, QA lifecycle ownership, white/black/gray box testing, defect triaging, RCA
  • Leadership & Communication – Team mentoring, cross-disciplinary coordination, business partner engagement, escalation handling
  • Automation & Tools – Test automation using Python, Java, Shell; frameworks for Alexa/mobile; Jenkins, Git, Test-rail
  • Agile & DevOps – CI/CD (Apollo, Pipelines), Agile/Scrum practices, release planning, retrospective facilitation
  • Cloud & Infrastructure – AWS (Lambda, DynamoDB, S3, Glue, Athena, RedShift, RDS, Kinesis, Quick Sight), Automation infrastructure setup, lab management (Alexa Devices, Audio Calibration Labs)
  • Documentation & Tracking – JIRA, Confluence, test planning, bug dashboards, audit trails

Overview

11
11
years of professional experience

Work History

Senior Technical Program Manager (QA & Release)

Amazon, (Alexa Discovery)
06.2021 - 01.2024
  • Led end-to-end migration of Alexa Skills GUI from legacy Gurupa to Monera platform across Amazon Retail Web and App, impacting ~1M daily users across 9+ global Alexa locales, driving QA strategy, stakeholder alignment, and on-time delivery
  • Spearheaded multimodal program initiatives including Alexa For Your Day, driving service migration from SAS to DSS. Delivered scalable test plans reused across 10+ product launches
  • Collaborated with PMs, engineers, and QA leads across geographies to personalize Alexa Cards using DSS and DynamoDB, increasing test coverage and confidence for high-visibility features
  • Managed release coordination and QA sign-off for Alexa Mobile App redesigns across platforms and international locales; mitigated deployment risks through RCA and automation pipeline improvements
  • Designed and implemented device automation lab using DTaaS and Mozart frameworks, improving test efficiency for multimodal cards by 30%
  • Initiated and executed Q4 Peak Ops support model including ticketing, escalation, and training, improving response time and operational readiness
  • Led sprint planning, backlog grooming, and roadmap alignment with product and engineering stakeholders across global time zones

Technical Program Lead (QA & Release)

Amazon, (Alexa Services)
10.2019 - 06.2021
  • Drove program delivery for Echo Spatial Perception (ESP), enabling timely launch of next-gen Alexa devices and services
  • Defined cross-functional QA onboarding and validation framework, streamlining device readiness across Audio, OS, Tablet, and AVS orgs
  • Led parallel workstreams across teams and stakeholders, aligning on goals, managing timelines, and mitigating delivery risks
  • Redesigned validation process during the COVID-19 shift, boosting QA efficiency by 75% and removing physical lab constraints
  • Diagnosed systemic issues in upstream Audio components, leading architecture improvements for device-wide performance gains
  • Tuned ESP machine learning bias model, increasing Echo Flex responsiveness by 48% across real-world scenarios
  • Owned delivery of Alexa Remote Lab platform, acting as product owner to enable remote testing for distributed engineering teams

Quality Assurance Lead

Amazon (Alexa Services)
01.2018 - 10.2019
  • Led test strategy, execution, and automation for Alexa’s Tier-1 cloud services—supporting daily customer-facing deployments across North America, Europe, and Far East regions. Enabled full Continuous Delivery for services powering over 140 million daily voice interactions globally
  • Collaborated cross-functionally with engineering, product, and TPMs to align on release timelines, triage issues, and drive fast, high-quality delivery
  • Improved automation reliability and CI/CD monitoring, while enabling machine learning data collection initiatives for Alexa ESP through QA-driven execution

Lead Quality Assurance Specialist

Amazon
03.2013 - 01.2018
  • Designed and executed test plans across Alexa mobile app, cloud services, and 2nd-gen device launches
  • Drove QA process improvements including test suite optimization, bug dashboard setup, and structured debugging practices
  • Engaged cross-functional stakeholders in test planning, risk reviews, and root cause analysis
  • Mentored junior engineers to scale test execution across features and platforms
  • Led functional and non-functional testing for Amazon Maps on Fire Phone and Fire Tablets
  • Led performance, memory, and OTA upgrade testing; analyzed crash logs to improve app stability

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

University College of Engineering
Tamil Nadu, India
06.2012

Timeline

Senior Technical Program Manager (QA & Release)

Amazon, (Alexa Discovery)
06.2021 - 01.2024

Technical Program Lead (QA & Release)

Amazon, (Alexa Services)
10.2019 - 06.2021

Quality Assurance Lead

Amazon (Alexa Services)
01.2018 - 10.2019

Lead Quality Assurance Specialist

Amazon
03.2013 - 01.2018

Bachelor of Science - Electrical, Electronics And Communications Engineering

University College of Engineering

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