Marvin Nadar
Summary
A project management professional with extensive experience in overseeing PMO functions and driving project success. Consistently delivers on organizational goals through effective team collaboration and adaptive project strategies. Known for strong leadership and problem-solving skills, ensuring project alignment with business objectives.
Overview
22
22
years of professional experience
Work History
PMO Lead
Tata Consultancy Services
06.2012 - Current
- Monitoring overall functioning of process ensuring compliance to the agreed SLA levels, assessing customer feedback, evaluating the improvement areas & providing critical inputs.
- Liaising with various departments within the organization to gain support/ resolve issues.
- Revenue, Billing , Collection and credit control management.
- Leading , mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group targets.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
Customer service executive
Hutchinson 3 Global services
01.2011 - 06.2012
- Assisting the dealers and franchise owners of Vodafone in completing the sales of mobile and broadband services.
Customer service executive
Tata consultancy services
06.2010 - 12.2010
- Scanning and verifying legal documents for credit card application.
- Customer experience through inbound and outbound calls to verify the customer.
Team leader
BPL Mobile / Loop Mobile limited
09.2003 - 05.2010
- Monitoring the performance of vendors through frequent visit to discuss action plans and strategies to streamline process and improve productivity.
- Handing of customer service for HNI customers.
- Implementing changes in USSD thereby reducing cost.
- Successful implementer the language based routing from IVR to CDN for both prepaid and postpaid desk.
- Ensured compliance to SLA's pertaining to all KPI such as AHT, Quality , Service level , Retention . Escalation.
Education
MBA - Marketing
Manipal Sikkim University
Bachelor of commerce - undefined
Mumbai University
Skills
Customer service
Timeline
PMO Lead
Tata Consultancy Services
06.2012 - Current
Customer service executive
Hutchinson 3 Global services
01.2011 - 06.2012
Customer service executive
Tata consultancy services
06.2010 - 12.2010
Team leader
BPL Mobile / Loop Mobile limited
09.2003 - 05.2010
Bachelor of commerce - undefined
Mumbai University
MBA - Marketing
Manipal Sikkim University
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