Mary Martina
Bangalore
Summary
Knowledgeable in Technical Support, B2B care service & Networking bringing over 11+ years' experience in helpdesk support, network administration, develop & maintain networking. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adopt at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Operations Analyst
Accenture
Bengaluru
06.2013 - Current
- Fundamentals of networks
- Develop and maintain cooperative and collaborative relationships with networking, storage and project management teams.
- Monitor production systems, applications and network performance using various Network management and Application Monitoring tools.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Perform capacity planning for future growth in terms of bandwidth utilization, storage requirements.
- Work with field engineers for wayleave related issues.
Technical Support Engineer
Hinduja Global Solution
Bengaluru
10.2011 - 04.2013
- Provided technical support to customers by troubleshooting and resolving software issues.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Monitored ticketing system queues for incoming requests from customers, replied to customer queries via email, and support ticket platforms
- Resolved complex technical problems through root cause analysis techniques, connect with local Telecom provider for outage.
- Troubleshot network connectivity problems such as router configurations, IP addressing setup.
Education
Bachelor of Computer Applications - Computer Networking
TNOU University
Bengaluru07-2011
Skills
- Network protocols
- Problem Resolution
- Analytical Thinking
- Incident Management
- Technical Support
- Active Listening
- Problem-solving abilities
Accomplishments
- Have always maintained track on delivering works with good quality.
- Have been consistence on monthly RNRs and been one of the hightest Idea submitter to improvise process for its betterment.
Certification
- Basic HTML knowledge
- Hardware and Networking
- Photoshop
Timeline
Network Operations Analyst
Accenture
06.2013 - Current
Technical Support Engineer
Hinduja Global Solution
10.2011 - 04.2013
Bachelor of Computer Applications - Computer Networking
TNOU University
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