Maryam Shahid Rahiman
Bangalore
Summary
Skilled VoIP Network Engineer with background in designing, implementing and supporting complex network systems. Strong knowledge of VoIP protocols and IP telephony integration. Reputation for troubleshooting proficiency, proactive problem-solving skills, and ability to improve network efficiency and performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
VoIP Network Engineer
Black Box Network Services
Bangalore
08.2022 - Current
- Configured, maintained and monitored VoIP network components such as gateways, PBXs.
- Worked on Cisco CUCM, unity connection and UCCX.
- Worked on making changes to the gateway configuration as per the needs of the client.
- Also supported a client with CUAC system.
- Troubleshooted complex VoIP problems related to call routing, voice quality issues and other telecommunication systems.
- Developed detailed documentation of the VoIP network architecture, including diagrams of all hardware and software components.
- Performed regular system upgrades and patching activities on the VoIP network infrastructure.
- Resolved customer complaints related to poor voice quality or dropped calls due to faulty equipment or configuration errors.
- Managed vendors providing support services for various telecom systems used within the organization.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Interacted with customers regarding their service requests and provided prompt resolution within SLA timelines.
Education
Bachelors of Engineering - Computer Science
Sahyadri College of Engineering And Management
Mangalore08-2021
Skills
- Problem Solving
- Ability to work in a team
- Adaptability
- Organized and detail-oriented
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
VoIP Network Engineer
Black Box Network Services
08.2022 - Current
Bachelors of Engineering - Computer Science
Sahyadri College of Engineering And Management
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