REYNOL FRANCIS DSOUZA
TEAM LEAD – ORDER TO CASH (OTC)
Bangalore
Summary
Results-driven Order to Cash (OTC) professional with 9+ years of experience in Order Entry, Order Management, and end-to-end OTC operations. Proven expertise in SAP-based sales order processing, SLA-driven delivery, KPI reporting, and stakeholder management. Currently leading high-performing teams while driving automation initiatives, including GenAI-based order creation solutions and advanced reporting using Power Query.
Overview
12
12
years of professional experience
Work History
Team Lead – OTC Order Entry
Accenture Solutions Pvt. Ltd.
09.2022 - Current
- Managed team of 15 members, attaining 98%+ SLA compliance
- oversee order inflow and resource distribution
- present KPI/CPI reports to leadership
- Develop Power Query dashboards for forecasting
- Drive process improvements and automation
- Contributed to GenAI-based order automation
SME – OTC Order Management
Accenture Solutions Pvt. Ltd.
04.2020 - 08.2022
- Processed high-volume purchase orders
- Created sales orders in SAP
- Prepared KPI reports
- Trained new hires and improved team performance
Process Lead
Capgemini India Pvt. Ltd.
01.2019 - 02.2020
- Supervised team and ensured SLA compliance
- Handled escalations and reporting
- Maintained dashboards and documentation
Process Associate
Hewlett Packard
09.2014 - 12.2016
- Processed invoices in SAP
- Handled vendor queries
- Prepared reports
Education
Bachelors in Commerce - Finance And HR
St. Aloysius
Mangalore, India 04.2001 -
MBA - Operations And Finance
St. Aloysius
Mangalore, India 04.2001 -
Skills
- Order management and processing skills
- Sales Order Processing & Validation (SAP)
- Order Lifecycle & Fulfillment Management
- SLA & TAT Adherence
- KPI / CPI Reporting
AUTOMATION & DIGITAL INITIATIVES
- Worked on GenAI solution for automated order creation
- Built Power Query dashboards
- Implemented MS Teams workflows
Timeline
Team Lead – OTC Order Entry
Accenture Solutions Pvt. Ltd.
09.2022 - Current
SME – OTC Order Management
Accenture Solutions Pvt. Ltd.
04.2020 - 08.2022
Process Lead
Capgemini India Pvt. Ltd.
01.2019 - 02.2020
Process Associate
Hewlett Packard
09.2014 - 12.2016
Bachelors in Commerce - Finance And HR
St. Aloysius
04.2001 -
MBA - Operations And Finance
St. Aloysius
04.2001 -