Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Work Availability
Timeline
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Mary Stella Jonce Sebastian

Mary Stella Jonce Sebastian

Senior associate
Hyderabad

Summary

To obtain a long-term career with an organization that provides a good opportunity for professional and personal growth. I firmly believe in implementing my duties with dedication and determination.

Overview

6
6
years of professional experience
4
4
Languages

Work History

YT TNS Business Operations Senior Associate

Accenture
Hyderabad
11.2020 - Current
  • Responsible in handling Trust & Safety applications and user queries and resolving queries basis the policy guidelines
  • Key responsibilities included resolving partner queries, minimizing errors and achieving and maintaining metrics, and providing help to new joiners
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety Team within agreed-upon turnaround times and standards of quality
  • Dedicated Representative committed to providing quality care for ultimate customer satisfaction
  • Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems.
  • Highly organized, and skilled in written and verbal communication. Committed to utilizing my skills to help others, while working towards the mission of a company.
  • Dynamic Executive with Three years of experience helping organizations reach their full potential.
  • Developed and documented process standards, policies and procedures that improved quality and compliance
  • Streamlined a manual process, resulting in a 10% reduction in processing time and 32% improvement in accuracy

Trainee Process Consultant (Voice Process)

Hinduja global solutions
Hyderabad
03.2018 - 06.2019
  • Addressed customer queries and concerns related to medical insurance status over the phone.
  • Provided accurate and timely assistance to customers regarding their insurance coverage, claims, and billing inquiries.
  • Maintained a professional and empathetic demeanor while handling sensitive customer issues.
  • Recorded detailed and precise notes of all customer interactions for future reference and audit purposes.

Education

B.com - Computers

Priyadarshini Degree College
Kothagudem
04-2018

Intermediate - CEC

Krishnaveni Jr College
Kothagudem
01-2015

Schooling -

SSC From St. Mary Girls High School
Kothagudem
04-2011

Skills

- Windows XP, 98, 2000

- Microsoft Office, Typewriting (lower level) (30 WPM)

- Operating System

- Programming Languages

- Other Technologies

  • Client Inquiries
  • Report Generation

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureTeam Building / Company RetreatsHealthcare benefits

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

YT TNS Business Operations Senior Associate

Accenture
11.2020 - Current

Trainee Process Consultant (Voice Process)

Hinduja global solutions
03.2018 - 06.2019

B.com - Computers

Priyadarshini Degree College

Intermediate - CEC

Krishnaveni Jr College

Schooling -

SSC From St. Mary Girls High School

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Mary Stella Jonce SebastianSenior associate