Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marzeena

Delhi

Summary

STRONG LEADER AND PROBLEMSOLVER DEDICATED TO STREAMLINING OPERATION TO DECREASE COSTS AND PROMOTE ORGANIZATIONAL EFFICIENCY. USES INDEPENDENT DECISION- MAKING SKILLS AND SOUND JUDGMENT TO POSITIVELY IMPACT COMPANY SUCCESS

Overview

10
10
years of professional experience

Work History

Assistant Manager (Operations)

Max Hospital
New Delhi
06.2024 - 01.2025
  • Responsible for facilitation and execution of overall administration and patient care activities at the floor.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive Patients relations by addressing problem head-on and implementing.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Handling international patient queries and discuss with doctors to give them best and attractive cost.
  • Facilitate patient for visa invitation letter and their extension for treatment.
  • Directing travel and transport related requirement of the patients and attendant.
  • Directing their accommodation facility near to the hospital.
  • Making monthly revenue report and duty roster.

Assistant Manager (Operations)

Manipal Hospitals
New Delhi
09.2022 - 09.2023
  • Oversaw monitoring and reviewing all patient related services to ensure high score of customer satisfaction index.
  • Handling international patient queries and discuss with doctors to give them best and attractive cost.
  • Facilitate patient for visa invitation letter and their extension for treatment.
  • Directing travel and transport related requirement of the patients and attendant.
  • Directing their accommodation facility near to the hospital.
  • Directs the operations by initiating, coordinating and enforcing operational policies and procedures.
  • Supervision for smooth functioning of admissions, discharges, IPD floors and Emergency area and services.
  • Offered hands on assistance to patients assessing needs and maintaining current knowledge of patient preferences.
  • Maintain duty roster of all Interpreter's and staff.
  • Streamline admissions and discharges process.
  • Identified and communicate patients needs to supply chain capacity and quality teams.

Floor Manager

Venkateshwar Hospital
New Delhi
09.2020 - 09.2022
  • Responsible for monitoring and reviewing all patient related services to ensure high score of Patient satisfaction index.
  • Responsible for smooth functioning of admissions and discharges of all international and domestic patients.
  • Handling all financial matters related to IPD counselling with patient & attendants, facilitate estimates related to the treatment.
  • Making and present MIS reports (Management Information Systems) for monthly revenue.
  • Addresses Patient problems and ensure patients care and Provides information in case of any query.
  • Manage day to day Patient care services.

Floor Manager

Action Cancer Hospital
New Delhi
09.2018 - 09.2020
  • Improved to patient satisfaction by quickly and effectively addressing enquiries and complaints.
  • Delivered excellent patient experiences and direct care.
  • Handling patient queries and resolve the problem at appropriate time.
  • Ensure admission and discharge on time according to TAT.
  • Addresses Patient problems and ensure patients care.
  • Manage day to day Patient care services.

Senior Executive

Sehgal Neo Hospital
New Delhi
04.2017 - 07.2018
  • Responsible for facilitation and execution of overall administration and patient care activities at the floor.
  • Handling the role of accommodation in-charge for patients and attendants admitted in hospital.
  • Ensuring comfortable pleasant and safe stay of patient and attendants at the hospital.
  • Coordinating with clinical and other support departments for smooth functioning of the facility.
  • Facilitating admission/discharges of VIP patient in the hospital and also ensure proper bed management of guest in the facility.
  • Assisting the Director-Hospitality in ensuring the guest coming in the hospital are satisfied as per desired outcome.
  • Prepare and present MIS report and discuss the issue with reporting manager.
  • Take care of patient grievance and queries.

Patient Care Coordinator

Jaipur Golden Hospital
New Delhi
03.2015 - 04.2017
  • Responsible for facilitation and execution of overall administration and patient care activities at the floor.
  • Assisted patience with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Improved to patient satisfaction by quickly and effectively addressing enquiries and complaints.
  • Ensure admission and discharge on time according to TAT.
  • Addresses Patient problems and ensure patients care and provides information in case of any query.
  • Manage day to day Patient care services and Bed management.

Education

MBA - Operations Management

Graduation -

Delhi University

Intermediate -

CBSE

Skills

  • Ability to learn new topics and languages quickly
  • Good communication skills
  • Interpersonal skills
  • Coordination skills
  • Effective teamwork
  • Punctual
  • Hardworking
  • Dedicated
  • Ability to perform well under pressure

Languages

English
Proficient
C2

Timeline

Assistant Manager (Operations)

Max Hospital
06.2024 - 01.2025

Assistant Manager (Operations)

Manipal Hospitals
09.2022 - 09.2023

Floor Manager

Venkateshwar Hospital
09.2020 - 09.2022

Floor Manager

Action Cancer Hospital
09.2018 - 09.2020

Senior Executive

Sehgal Neo Hospital
04.2017 - 07.2018

Patient Care Coordinator

Jaipur Golden Hospital
03.2015 - 04.2017

MBA - Operations Management

Graduation -

Delhi University

Intermediate -

CBSE

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