Md Maseeullah G
Senior Product Specialist
Melvisharam,India
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Product Specialist
Zoho Corp
Chennai
04.2018 - Current
- Manage Engine, Endpoint Management & Security, Being responsible for the product vision, planning, design, usability, and quality of releases
- Gain a thorough insight of your users and consumers, find and close product gaps, and offer new ideas to improve the user experience and drive growth.
- Worked on Endpoint and Network Security products Vulnerability
- Management, Patch Management, Security Misconfiguration,
- Web server hardening, High risk Software audit, Zero day vulnerability mitigation, Port Audits
- Worked on Security features - DLP (Data leak prevention),
- Application access management, Browser Security Management,
- Bitlocker Management
- Hands-on experience with On-Premise, Cloud and Hybrid environments, also with agent server application models
- Analyze product metrics and trends to assess product health and improvement opportunities
- Joining regular calls with customers to get the product feedback, quality improvements, documentation, RFPs and roadmap requests
- Excelled at gathering feedback and requirements; communicating needed changes to the development team; and overseeing seamless, high-quality rollouts to on-time
- Collaborate with Engineering, Design, marketing, sales and
- UI/UX teams to enhance user experience
- Representing products at user conferences, partner events, customer visits.
Customer Service
Sitel India Pvt Ltd
Chennai
12.2014 - 03.2018
- Provided training to Service Partners, vendors and customers
- Troubleshooted hardware, software and PC operating system issues
- Resolved all technical issues through diligent research, reproduction and troubleshooting.
Collection Executive
Mahindra Holidays& Resorts India Limited
Chennai
03.2014 - 10.2014
- Interest, curiosity, and openness to learning new technologies
- Provided technical expertise with manufacturing issues and project management
- Need to call customers and collect the Annual Maintenance Fee
- Handling the reservations queries
Education
Bachelor of Engineering - Electronics and Communication Engineering
CAbdul Hakeem College OfEngineering And Technology
Melvisharam 08.2009 - 04.2013
Skills
Endpoint SecuritySQL
Networking
Timeline
Senior Product Specialist
Zoho Corp
04.2018 - Current
Customer Service
Sitel India Pvt Ltd
12.2014 - 03.2018
Collection Executive
Mahindra Holidays& Resorts India Limited
03.2014 - 10.2014
Bachelor of Engineering - Electronics and Communication Engineering
CAbdul Hakeem College OfEngineering And Technology
08.2009 - 04.2013