Mason Selking
Pendleton
Summary
Professional Service Manager with strong experience in overseeing regional operations. Adept at fostering team collaboration and driving results through strategic planning and problem-solving. Skilled in customer service management, process improvement, and staff development. Eager to tailor these skills to maximize utilization of Amgen's products.
Overview
9
9
years of professional experience
Work History
Regional Service Manager
Selking International
05.2024 - Current
- Led regional service teams to enhance operational efficiency and customer satisfaction.
- Conducted regular audits of service processes, identifying areas for improvement and implementing corrective actions.
- Collaborated with sales teams to identify client needs, driving tailored service solutions and increasing retention rates.
Service Manager
Selking International
04.2020 - 04.2024
- Managed client relationships, ensuring alignment with service expectations and dealership standards.
- Implemented process improvements that enhanced team efficiency and reduced response times.
- Facilitated regular team meetings to communicate goals, gather feedback, and foster collaboration.
- Selected by Corporate Headquarters to scale the Muncie service process for North American Dealerships (2022).
Service Advisor
Selking International
11.2016 - 03.2020
- Provided exceptional customer service, addressing service inquiries and resolving issues efficiently.
- Coordinated service appointments, optimizing technician schedules for maximum productivity.
- Maintained organized service drive to promote efficiency and positive customer experiences.
Education
Bachelor of Science - Organizational Leadership
Purdue University
Fort Wayne, IN01-2017
Skills
- Process Optimization/Improvement
- Effective Problem-Solving
- Exceptional Client Support
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation and Reporting
Timeline
Regional Service Manager
Selking International
05.2024 - Current
Service Manager
Selking International
04.2020 - 04.2024
Service Advisor
Selking International
11.2016 - 03.2020
Bachelor of Science - Organizational Leadership
Purdue University
Awards/Achievements
- 4 Time Service Department of the Year Winner (2024, 2022, 2020, 2019)
- Exceeded company set annual sales goals (2017, 2018, 2019, 2020, 2021, 2022)
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