Suresh Turkani
After Sales Service
Bengaluru,KA
Summary
A seasoned professional with over two decades of experience managing After Sales Operations, including 16 years in the Automotive Industry and 5 years in the Consumer Durables - Home Appliances sector. Demonstrated expertise in successfully overseeing new product launches, formulating effective strategies and policies, managing dealer networks, and coordinating impactful promotional events and camps. Recognized for consistently achieving exceptional performance by prioritizing a customer-centric approach, introducing innovative ideas, and fostering the development of highly motivated and efficient teams. An exceptional communicator with strong leadership skills, adept at effectively conveying complex information. Possesses excellent analytical, problem-solving, and organizational abilities. Exhibits a flexible and detail-oriented attitude towards tasks and responsibilities.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Regional Service Manager
IFB Industries Limited - HAD
08.2019 - Current
- Handling a team of 120+ employees, 7 Branch Service Managers and 62 Executives reporting directly, with 50+ members in accounts and stores indirectly reporting through accounts in-charge
- Responsible for entire Service operations in South Zone and P&L of South, which has internal sales contribution of around 45% in all India and contributes 60% in Service Volumes
- Spearheaded the development and implementation of Service policies and systems in the South region, setting the stage for nationwide rollout
- Successfully onboarded 175 new service partners within a span of 3.5 years, significantly enhancing customer reach and service delivery
- Responsible for major system developments and changes to improve processes and service operations like streamlining spares, AMC module, dashboards for Service Partner performance monitoring like productivity, customer satisfaction etc
- Attained an all-time high revenue of 342 Cr in the fiscal year 2022-2023, with a record profit of 77Cr
Regional Service Manager
Maruti Suzuki India Limited
02.2016 - 07.2019
- Oversaw NEXA Service operations in Tamil Nadu and Kerala
- Issued 20 number of Letters of Intent (LoIs) for NEXA Service workshops in FY17-18
- Activated 14 NEXA workshops during the tenure, the highest in the country
- Managed highest NEXA WS load with 16K+ Job Cards every month
- Maintained the lowest complaints in the South & West Zone
- Developed a team of 5 Territory Service Managers (TSMs) and 1 Area Service Manager (ASM) for exclusive NEXA operations in the region
- Achieved the highest First Service retention of 95% and 91% for 2nd Year customers in FY 18-19
- Led the region to the No
- 1 ranking nationwide till July 2019 in FY 19-20.
Area Service Manager
Maruti Suzuki India Limited
03.2009 - 01.2016
- Started Standardized performance tracking MOPT with Key parameters for review of workshop performance.
- Structured drive of workshops on Service Load resulted in good growth in load, Labour and spares sales to improve dealer profitability.
- Implemented offline tracking of parts availability at different locations for faster arrangement of parts to reduce vehicle down time, later same was developed as online system as “Live Stock Tracking”
- Activated >50 workshops during the period setting up latest infrastructure following all guidelines
- Started initiatives like Sunday Operation, extended shifts, 24 hr operation etc to improve service load across the region
- In Hubli achieved highest Customer Satisfaction Index (CSI) of 825, surpassing the previous average of 800 in 2015
- Madurai City was No.1 in all India in Internal Telephonic CSI in 2011 & 2012.
Territory Service Manager
Maruti Suzuki India Ltd
03.2006 - 02.2009
- Reward & Recognition from MD for Disaster Management (Floods) in Surat (2006)
- Was responsible for coordinating repair of 5000+ vehicles in 3 months
- Achieved No.1 Position in CSI for 3 years (Internal Tracking) in the territory allotted
- As coordinator achieved All India lowest Customer complaint and resolving days which resulted in award for the region in annual meet
- Implemented high productive tools and equipments in all the major workshops with 33% increase in productivity
- Regional coordinator for service promotional events and activities.
Engineer -Marketing
Swaraj Mazda Limited (LCV Company)
01.2003 - 02.2006
- Successfully handled KSRTC AMC project for 2 years
- Contributed significantly in improving quality of Bus body shell during the AMC project
- Contributed in field trials of Air Brake System in Samrat model
- Conducted training to 250+ KSRTC drivers to improve fuel mileage during AMC project in KSRTC
- Technician/Drivers training conducted in KSRTC for periodical maintenance and vehicle features.
Education
Bachelor of Engineering - Mechanical Engineering
National Institute of Technology, Karnataka (NITK)
Surathkal, Karnataka 04.2001 - 04.2002
Skills
Designation
Dy. General Manager
Organization
IFB Industries Limited
Native Place
Hubli, Karnataka
Timeline
Regional Service Manager
IFB Industries Limited - HAD
08.2019 - Current
Regional Service Manager
Maruti Suzuki India Limited
02.2016 - 07.2019
Area Service Manager
Maruti Suzuki India Limited
03.2009 - 01.2016
Territory Service Manager
Maruti Suzuki India Ltd
03.2006 - 02.2009
Engineer -Marketing
Swaraj Mazda Limited (LCV Company)
01.2003 - 02.2006
Bachelor of Engineering - Mechanical Engineering
National Institute of Technology, Karnataka (NITK)
04.2001 - 04.2002
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