Vikas Chauhan

A leading portfolio medical technology company across orthopedics, sports medicine, ENT, and advanced wound management.

• Taking care of field service operations for the northern and eastern parts of India.
• Developed and implemented service policies and procedures to ensure customer satisfaction.
• Ensuring the maintenance of excellent relations with clients, maintaining service delivery to generate revenues for additional business, and retaining customers for the future.
• With a team of four, maintaining a record of the installation base, warranty customers, AMC-CAMC data, along with TAT, and daily complaint entries within the centralized Power app.

• Taking care of corporate and government Business in North & East India, Nepal, and Bangladesh with a team of 4.

• Handled service business in North India and Nepal.
• Match the service business to a new milestone with a yearly achievement of 80 lakhs from a minimum of a few lakhs.

• Handled institutional, corporate, and government sales business in Rajasthan, Delhi, and NCR.
• Demonstration of various medical equipment and orthopedic implants in live surgical procedures.
• Developed and managed a distributor network in my area to manage customer requirements.

Distributor of LUMENIS (lasers), PROMIS (Australia), Richard Wolf (Germany), and manufacturer of various medical equipment (laparoscopy, endo-urology, endo-gynecology, digital video colposcopes, and patient monitors).

Distributor of MAQUET (Germany) and ESCHMANN (UK).