Masthan Akkem
Chennai
Summary
Engineer with 7.10 years of experience at Comcast India Engineering Centre, specializing in SCCM management and PowerShell automation. Achievements include significant enhancements in operational efficiency and infrastructure stability. Proven leadership in managing a team of 15, fostering strong client relationships, and ensuring compliance and security across various environments.
Overview
8
8
years of professional experience
Work History
Engineer 2
Comcast India Engineering Centre (CIEC)
03.2024 - Current
- Managed SCCM infrastructure and provided global support for over 8,000 servers across multiple regions.
- Ensured compliance and minimized vulnerabilities through end-to-end monthly security patching and application deployments using SCCM.
- Monitored SCCM client health using Power BI dashboards and logs, performing proactive remediation to ensure 24x7 environment stability.
- Served as Subject Matter Expert (SME) for SCCM issues, providing L2/L3 technical support for deployment and troubleshooting activities.
- Led Windows server build and decommission activities across HPE, Dell, and Cisco hardware platforms.
- Automated Bare Metal server builds with PowerShell, reducing manual effort and improving deployment speed.
- Reviewed and updated Group Policies to maintain consistent policy application and security compliance across enterprise configurations.
- Conducted regular audits of cloud environments to ensure compliance with industry standards.
Senior Software Engineer
Wipro Technologies Ltd
12.2022 - 03.2024
- Led high-performing team of 15, managing infrastructure of over 4,000 servers with zero escalations.
- Managed patch management processes using SCCM, creating deployment packages and troubleshooting compliance issues to ensure system reliability.
- Monitored SCCM client health to maintain stable and compliant infrastructure.
- Collaborated with Vulnerability Management to deploy remediations via SCCM, reducing security risks.
- Designed and implemented PowerShell-based automation with Engineering teams to enhance operational efficiency.
- Configured and maintained Active Directory environments and Windows Server services.
- Oversaw performance management activities, tracking efforts and conducting appraisals to support team development.
- Maintained client relationships, securing positive feedback on deliverables and KPIs through proactive communication.
Trainee
Wipro
06.2018 - 12.2022
- Monitored alerts proactively, ensuring zero alerts transferred to next shift for uninterrupted operations.
- Managed ticket queues, balancing assignments among team members to resolve incidents efficiently.
- Configured core infrastructure services like DNS, DFS, and DHCP, ensuring reliable network performance.
- Administered Active Directory, overseeing GPO management and FSMO role configurations.
- Managed IIS web servers, facilitating web application deployment and troubleshooting tasks.
- Conducted Windows Server patch management using SCCM and ManageEngine, including deployment and validation.
- Performed hardware lifecycle tasks, ensuring system security through BIOS and firmware upgrades.
- Commissioned and decommissioned Windows Servers across various hardware platforms to maintain system availability.
Education
Master’s - computer sciences & Infrastructure
BITS Pilani University
Pilani01.2022
BSc - Accountancy
Krishna Chaitanya Degree College
01.2018
Skills
- Active Directory configuration
- Azure Active Directory integration
- SCCM management
- PowerShell automation
- VMware vCenter management
- VMware ESXi configuration
- Cloud compliance audits
- Incident resolution
- Patch management
- Performance management
- DNS configuration
- DHCP management
- AD rights delegation
- Group policy administration
- Organizational unit management
- Password policy enforcement
- Security group management
- Identity and access management
- AD attribute editing
- Active Directory migration
- AD replication monitoring
- AD sites and services management
- Team leadership
- AD sites and services management
Disclaimer
I hereby declare that all the information given above is authentic to the best of my knowledge and belief.
Professional Accomplishments
- Automated server decommissioning using PowerShell, reducing manual effort by over 90% and significantly improving operational efficiency.
- Implemented automated quarterly password rotations for Dell iDRAC and HPE iLO using SCCM, enhancing security and compliance.
- Integrated Active Directory (AD) authentication with Dell iDRAC and HPE iLO through SCCM and PowerShell scripting, enabling secure console access via domain credentials.
- Developed and deployed several SCCM application packages using PowerShell, streamlining software distribution and reducing deployment errors.
- Led a high-performing team of 15 members, earning the prestigious Galaxy Team Award for outstanding team contributions.
- Recognized with multiple individual accolades, including the High Five Award for exceptional contributions and Star Performer Awards for three consecutive quarters.
- Proactively addressed system vulnerabilities, playing a key role as a Vulnerability Champion to strengthen infrastructure security and compliance posture.
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Malayalam
Beginner (A1)
A1
Accomplishments
Spotlight Award: Recognized for remediating critical system vulnerabilities in a high-stakes, high-visibility security project.
Timeline
Engineer 2
Comcast India Engineering Centre (CIEC)
03.2024 - Current
Senior Software Engineer
Wipro Technologies Ltd
12.2022 - 03.2024
Trainee
Wipro
06.2018 - 12.2022
Master’s - computer sciences & Infrastructure
BITS Pilani University
BSc - Accountancy
Krishna Chaitanya Degree College