Pankaj Wasudeo Ingle
Bhosari
Summary
Dynamic, results-oriented professional seeking a challenging position within a forward-thinking organization. Committed to delivering exceptional performance through diligence, competence, and integrity. Eager to contribute valuable skills and a strong work ethic to drive organizational success and foster a collaborative environment. Passionate about continuous improvement and dedicated to achieving excellence in every endeavor.
Overview
13
13
years of professional experience
Work History
Sr. Lead Infra-Engineer
Mphasis India LTD
10.2022 - Current
- HCL BigFix 11.0.4.0 (Tivoli Endpoint Manager Patching Tool)
- Creating Custom Fixlets/Packages for Software Deployment Task. And create an analysis in BigFix to retrieve the data periodically
- Works on BigFix relevance to get the desired information from the devices
- Create and manage a Baseline in BigFix for sequential deployment
- Create and auto-schedule a web report through BigFix
- Reviewing monthly Patches released from Microsoft, as well as Application patches across 20K servers & endpoints from the Restaurant Store Spread across the US regions.
- Deploying release patches through the HCL BigFix console.
- Fixlets, Pre-caching of Patching Data by using the Auto Patch policy, create and manage a schedule for patching
- Creation of a Static computer group and a Dynamic Group of Computers
- Configuration of Patch deployment (End user Message, Time between for patch installation, Scripting for dynamic computer selection, End point system Force/Schedule restart)
- Generating a compliance report after patching is done.
- Performing IEM Application upgrade
- Post-patching failed server patch troubleshooting
- Looking after the customer escalation and reaching up to the customer satisfaction
- HCL BigFix WebUI and Web Report
- Automation: Create and schedule automation tasks for software installation and manage updates on endpoints
- Customization: Customize the dashboard to monitor compliance and performance status
- Patch Management: WebUI is used to manage patch deployment across multiple systems by scheduling tasks
- Custom Report: Create and customize the detailed report on endpoint patch and compliance status
- Report Automation: Generate and auto-deliver a custom report to stakeholders to reduce manual efforts
- Data Analysis: Analyse the compliance report and compliance data to maintain security metrics across the infrastructure.
- Works on BigFix relevance to get the desired information from the devices
- Create and manage a Baseline in BigFix for sequential deployment
- HCL BigFix Remote Control
- Ensure secure remote-control access with role-based permission to provide support to troubleshoot and resolve the endpoint issue.
- Performed both attended and unattended remote sessions for system maintenance, patch verification, and post-deployment checks
BigFix Admin
DEV Information Technology LTD
01.2021 - 09.2022
- HCL BigFix 10.0.2.52 (Tivoli Endpoint Manager Patching Tool)
- Deploying release patches through the HCL BigFix console.
- Reviewing monthly Patches released from Microsoft as well as Application patches on the server across 2400 nodes from the Datacenter Spread across the America & Europe regions.
- Creating Custom Fixlets for Software Deployment Task.
- Creation of a Static computer group and a Dynamic Group of Computers
- Fixlets, Pre-caching of Patching Data
- By using the Patch scheduler tool, create a schedule for patching
- Configuration of Patch deployment (End user Message, Time between for patch installation, Scripting for dynamic computer selection, End point system Force/Schedule restart)
- Generating compliance after patching is done.
- Performing IEM Application upgrade
- Post-patching failed server patch troubleshooting
- Looking after the customer escalation and reaching up to the customer satisfaction
Executive IT Support
Nelito System LTD
06.2019 - 01.2021
- HCL Big Fix 9.5.7.90 (Tivoli Endpoint Manager Patching Tool)
- Deploying release patches through the HCL Big Fix console.
- Reviewing monthly Patches released from Microsoft as well as Application patches on servers & Desktops across 15000 nodes all over Indian locations.
- Creating Fixlets for Software Deployment Task.
- Creation of a Static computer group and a Dynamic Group of Computers
- Fixlets, Pre-caching of Patching Data
- IEM Client & Relay installation and configuration
- Creation and configuration of Baseline
- Configuration of Patch deployment (End user Message, Time between for patch installation, Scripting for dynamic computer selection, End point system Force/Schedule restart)
- Generating compliance after patching is done.
- Taking database backup of the IEM server (DB2) installed on Linux (RHEL 6.4).
- Closing audit observations for server patching
- Performing IEM Application upgrade
- Looking after customer escalations and striving for customer satisfaction.
- Client Location: Bank Of Maharashtra Data Centre
Desktop Support Engineer
Basis Mold India Pvt Ltd
03.2018 - 05.2019
- Responsible for all technical issues related to system Hardware and Software & network activity
- Configurations of server, like installation of OS & creating ADDS policies and implementing client, along with ADDS create rules for users on the server
- Configuring Firewall and managing bandwidth flow in the network as on Priority
- Configure and maintain the data backup device and check to day-to-day backup
- Planning and managing Local Area Networking Backup and Restore System state Data.
- Configuring the FTP server to manage users and data on the FTP server
- Configuring firewall look for incoming & outgoing data activity create Rule accordingly
- Maintain the system online for CNC machine program transfer
- Assist the CNC system engineer regarding system issues
- Installation, Configuration and troubleshooting of operating systems
- Installation, Configuration of Network Printer
- Maintain regular system call log and troubleshoot errors with minimum Downtime
- Assist the software vendor and all system vendors regarding queries Which arise from a particular department
- Solving the regular upcoming Hardware issues facing workstations & Laptops.
- Troubleshoot network-related queries, such as no network connectivity delay in data transmission
Field Engineer and Manager
Key Solutions Sales & Services
01.2013 - 12.2017
- Planning and managing Local Area Networking Backup and Restore System state Data.
- Installation, configuration and troubleshooting of operating systems
- Configuring and troubleshooting of mail clients (MS Outlook)
- Installation and configuration of Network Printer & Local Printers.
- Installing internet data cards and configuring Wi-Fi network on the laptops.
- Assembling & Disassembling the Computer's Desktop.
- Configurations of server, like installing the OS & creating ADDS policies and implementing clients along with ADDS create rules for clients upon the server
- Routing and connecting the network and LAN Cable
- Creating a structured cabling network and implementation by crimping & punching a patch panel, also established a wireless network
- Installing & maintaining N-Computing Device, like Configuring Server, creating a client for N- N-Computing
- Solving the Technical issue of the client.
- Create a layout for the network and implement the network devised, such as routers and switches, hubs, and create a Wi-Fi network
Education
BSC(IT) -
Jodhpur National University
Pune01.2014
HSC -
Pune Board
Pune01.2008
SSC -
Maharashtra Board
Pune01.2006
Skills
- Windows Administration
- IT Security Administration
- HCL BigFix
- Tivoli Endpoint Manager
- McAfee EPO
- Drive Encryption
- McAfee Data Loss Prevention
- McAfee Agent
- Installing Windows Devices
- Troubleshooting desktop-related problems
- Network troubleshooting
- Active Directory configuration
- Active Directory maintenance
- Windows Server 2008, 2012, 2016
- DNS configuration
- DHCP configuration
- FTP configuration
- Root-cause analysis
- Process improvement
Languages
Marathi
Hindi
English
Timeline
Sr. Lead Infra-Engineer
Mphasis India LTD
10.2022 - Current
BigFix Admin
DEV Information Technology LTD
01.2021 - 09.2022
Executive IT Support
Nelito System LTD
06.2019 - 01.2021
Desktop Support Engineer
Basis Mold India Pvt Ltd
03.2018 - 05.2019
Field Engineer and Manager
Key Solutions Sales & Services
01.2013 - 12.2017
BSC(IT) -
Jodhpur National University
HSC -
Pune Board
SSC -
Maharashtra Board
Personal data processing
I hereby declare that all the information provided here is correct to the best of my knowledge.