Shailendra Kasar
Infra Project Manager
Summary
Infrastructure Lead offering nearly 15 years of career with diverse roles distinguished by commended performance and proven results in Project management, Windows Administration, AWS, Microsoft Azure, VMware, AI tools, Active Directory and SMS/SCCM across IT-Software/Software Services industry.
Overview
21
21
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Infra Project Manager
TechMahindra (Pvt.) Ltd.
07.2018 - Current
- Review Work package (WP) and support the E2E Project delivery. Waterfall methodology.
- Create a POAP to track Infra delivery.
- Create and maintain IT log and RAID Log with the current status.
- Track delivery of dependencies and pre-requisites to support the Project delivery.
- Stakeholder management. Alignment with Stakeholders to track dependencies and project delivery.
- Document weekly project status report and share same with IT Program Mgrs.
- Update and track completion of INFRA Checklist. Taking the sign-off from internal TechM management and customer.
- Conducted the weekly meeting with customer for giving current updates from Project management perspective
- Dealing with security team for VA and ISEC Scanning and fixing.
- Completion of define Milestone.
- Project Closure report including lessons learnt and project metrics.
- Maintained standard of quality delivery within the specified period.
- Experience in Change management, Problem management & Risk management.
- Prepared the POAP, MOM & KT Presentation document for playback session with customer.
- Create and maintain the SOP documents on the Client SharePoint.
- Provided the required documents during the Audit period.
- Attended the customers call in case urgent resolution require. Professionally maintained the healthy relation with Customer
- Coordination between the Vendor management & Asset management.
- Resource management which include timesheet & leave approval, shift approval, expenses approval & Appraisals
- Experience in comprehending, drafting and maintaining technical documentation as well in written and verbal skills.
- Roles across the Tenure
- Interacting with client regularly on a day-to-day basis for presentations, data gathering, and analysis activities along with operational issues & performance management
- Attending CAB meetings; manage open issues log and work with client to prioritize issues.
- Acting as bridge between client & TechMahindra; handling TechMahindra Tier 1 & Tier 2 environment
- Facilitating scheduled status meeting, trainings, and support solutions
- Working with client Datacenter team for server implementation & decommission projects.
- Front leading various projects and ensuring delivery of projects within the time & cost parameters with a high standard of quality; defining & initiating a strategy service offering for partners.
- Providing leadership, direction, strategy, and vision in the areas of technology and product development to facilitate and enable growth and business agility.
- Mapping client’s requirements and providing them best solutions involving evaluation and definition of scope of project and finalization of project requirements.
- Spearheading implementation of processes, managing change and supporting effective management of change, in close coordination with the project steering board
- Empowering team and encouraging out of box thinking, innovation and new ideas generation and subsequently providing resources and platform to people for implementation of new ideas & suggestion
Windows Lead
TechMahindra (Pvt.) Ltd.
04.2008 - 06.2018
- Advanced skills in the deployment, management and configuration of Windows 2003/2008/2012Server Operating System environments.
- Thorough knowledge of RAID and server clustering concepts.
- Thorough understanding of the TCP/IP protocol and common implementations, including DNS, SMTP, SNMP, and HTTP
- Support and troubleshooting of ADS, DHCP servers
- Patching Windows 2003/2008 server by SCCM 2007, creation of collection, deploying patches.
- Incident management - handled critical tickets generated through Remedy ticketing tool & resolved the tickets within SLA
- Daily monitoring of Domain Controllers errors and maintaining reports.
- Managed user accounts, groups and other network resources on Active Directory Services.
- Implemented group policies as per client requirement along with file servers and quota management.
- Providing Root Cause analysis for outage in production environment with coordination with Vendors & onsite support.
- Support and troubleshooting of NetBackup server (Version-7.5).
- Support and Monitoring for Exec backup server (Version 2010).
- Secondary support for Symantec Antivirus server.
- Monitoring and troubleshooting Virtual servers through vSphere Client Console.
- Monitoring and troubleshooting Physical servers through HP ILO Console and KVM switch.
Customer Support Engineer - Implementation Team
Enhanced Software Solutions
01.2007 - 03.2008
Customer Support Engineer - Implementation Team
CMS Computers Ltd.
11.2004 - 12.2006
Education
Diploma - Industrial Electronics
Bachelor - Computer Application
Skills
Project Management
Patch & Release Management
Windows Administration
System Administration
Capacity Enhancements
Risk Mitigation & Control
Team Management
Stakeholder Management
Virtualization: VMware ESXi 50, 55, 60, 65
Migration: SCCM 2007 to 2012
Server OS: Windows Servers (2003, 2008, 2012, 2016)
Platforms: Windows, VMware vSphere
Ticketing: Remedy
Monitoring Tool: SCOM, Nimsoft
Patching tool: WSUS, SCCM 2012
Backup Tools: Veeam backup, Symantec Backup Exec, NetBackup
Other Tools: Microsoft Cluster
Certification
AWS Certified Solutions Architect- Associate
Accomplishments
- Projects Handled as Windows led– Levi Strauss & Co and Alta College Inc. (US Based client), Eircom (Ireland Based client).
- Part of transition team which includes transition of Wintel servers, VMware servers & few applications by visiting onsite (Ireland).
- Mapping client's requirements and providing them best solutions involving evaluation and definition of scope of project. Successfully handle patch & released management for Haleon project (UK based).
- Received appreciations mails from the clients and from the management for the dedication and the successful execution of the project.
Timeline
Infra Project Manager
TechMahindra (Pvt.) Ltd.
07.2018 - Current
Windows Lead
TechMahindra (Pvt.) Ltd.
04.2008 - 06.2018
Customer Support Engineer - Implementation Team
Enhanced Software Solutions
01.2007 - 03.2008
Customer Support Engineer - Implementation Team
CMS Computers Ltd.
11.2004 - 12.2006