Masum Ranjan Ray
Team Leader Ops
New Delhi,DL
Summary
Dynamic Team Leader with a proven track record at Tech Mahindra, excelling in team motivation and performance management. Expert in coaching and mentoring, I enhanced productivity through streamlined workflows and effective conflict resolution, achieving significant improvements in team efficiency and collaboration. Committed to fostering a positive work environment and driving results.
Overview
6
6
years of professional experience
Work History
Team Leader
ALLDIGI TECH
09.2024 - 12.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Team Leader
Tech Mahindra
09.2022 - 09.2024
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Customer Support Associate, SME
Tech Mahindra
08.2019 - 04.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
Education
Bachelor of Engineering -
RGPV
Bhopal, India 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Mentoring
People management
Team building
Analytical thinking
Coaching and mentoring
Key performance indicators
SOP adherence
Timeline
Team Leader
ALLDIGI TECH
09.2024 - 12.2025
Team Leader
Tech Mahindra
09.2022 - 09.2024
Customer Support Associate, SME
Tech Mahindra
08.2019 - 04.2022
Bachelor of Engineering -
RGPV
04.2001 -