Microsoft 365
Mathews Augustine
Business Development Key Account Manager
Bengaluru,KA
Summary
Business Development Key Account Manager
A dynamic and results-oriented professional with extensive experience in identifying and securing high-value clients, managing key accounts, and driving business growth. Adept at cultivating strong relationships with both new and existing clients to deliver tailored solutions that meet their unique business needs. Proven ability to increase revenue through strategic account management, negotiation, and collaborative problem-solving. Skilled in market research, sales strategy, and cross-functional team coordination to ensure client satisfaction and long-term partnerships.
Key Responsibilities:
- Develop and execute strategic business development plans to acquire new clients and expand existing accounts.
- Manage a portfolio of high-value accounts, ensuring strong client relationships and satisfaction.
- Identify opportunities for upselling and cross-selling services, driving revenue growth.
- Lead negotiations and manage contracts, ensuring favorable terms for both clients and the organization.
- Collaborate with internal teams (sales, marketing, product, and customer support) to deliver customized solutions that meet client requirements.
- Analyze market trends and competitor activity to identify new opportunities and inform strategic decision-making.
- Deliver regular presentations and updates to senior management regarding account performance and business development progress.
- Monitor client satisfaction and resolve any issues or concerns, ensuring long-term retention and loyalty.
- Achieve and exceed sales targets through a proactive approach to account management and business development.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Business Development Key Account Manager
Connnect4sure Technologies
03.2023 - Current
- As a Business Development Key Account Manager, I passionately identify and nurture key accounts to propel organizational growth. With strong communication skills, strategic planning, and cross-functional collaboration, I embrace my role. My expertise in managed SD-WAN, SASE, and connectivity reflects our commitment to the corporate values that guide us.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Successfully acquired and managed key accounts, driving significant revenue growth and securing high-value clients for the organization.
Team Leader
Connect4sure Technologies
03.2023 - 03.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Technical Solutions Consultant
Freelancer
06.2021 - 01.2022
- Resolved escalated technical issues promptly; serving as the go-to resource for clients and colleagues in need of expert assistance.
- Analyzed customer feedback, using insights gained to drive continuous improvement in product offerings and support services.
Education
B tech - Electronics and instrumentation
Ponnaiyah Ramajayam Institute of Science And Techn
Chennai, India 05.2017 - 05.2021
Higher secondary education - undefined
Govt. Hss chuzhali
High school education - undefined
St. Georges high school
Skills
Microsoft Office
PowerPoint
Word
Microelectronics
Key account management
Client relationship building
Account management
Business development
Lead generation
Account development
Cross-functional collaboration
Data-driven decision making
Account retention
Revenue generation
CRM software proficiency
High-impact proposal presentation
Sales tactics
Client needs assessment
Services optimization
Territory management
Needs analysis
Regulatory compliance
Web Development
Web Services
Computer Operating
Computer Hardware
Data Manipulation
Data Analysis
Database Management
Instrumentation
Process Control
Calibration
Sales program creation
Customer rapport
Sales lifecycle management
Relationship selling
Consultative selling
Social media marketing
IT support
Account presentations
Proficient in [technology]
Sales negotiations
Account strategy
Client onboarding
Business strategies
Account performance analysis
Teamwork and collaboration
Team collaboration
Excellent communication
Problem-solving abilities
Analytical thinking
Multitasking Abilities
Adaptability and flexibility
Multitasking
Decision-making
Organizational skills
Relationship building
Problem-solving aptitude
Contract negotiation
Effective communication
Time management
Task prioritization
Interpersonal communication
Analytical skills
Reliability
Interpersonal skills
Additionalinformation - Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Specializes in conforming all instrumentation solutions to perfectly align with performance and budgetary thresholds. Satisfied only when exceeding customers' technical expectations and meeting financial needs. Veteran process controller with a long and diverse record. Exceedingly competent at designing instrumentation hardware and drafting operations manuals.
Personal Information
- Date of Birth: 01/03/99
- Gender: Male
- Marital Status: Single
Activities
- IEEE, 08/01/17 to Present
- Certifications and Licensed in Instrumentation and Calibration Society
- Workshop on PCB Design and Implementation, Vimal Jyothi Engineering College, Kannur, Kerala
- Workshop attended in Python and C programming, Bitsforge Embedded Systems, Calicut, Kerala
Accomplishments
- Achieved the closure of 6 corporate accounts in the financial year 2024 by completing the Business certification from CCBA with accuracy and efficiency.
- Supervised team of 25 staff members.
- Collaborated with team of 50 in the development of Barbeque Nation.
Software
Zoho
Google Workspace
Certification
Cato Certified Associate
Interests
Social service
Timeline
Cato Certified Associate
01-2025
Cato Sase cloud network sales Training
12-2024
Business Development Key Account Manager
Connnect4sure Technologies
03.2023 - Current
Team Leader
Connect4sure Technologies
03.2023 - 03.2024
Technical Solutions Consultant
Freelancer
06.2021 - 01.2022
B tech - Electronics and instrumentation
Ponnaiyah Ramajayam Institute of Science And Techn
05.2017 - 05.2021
Higher secondary education - undefined
Govt. Hss chuzhali
High school education - undefined
St. Georges high school