MATIN AHMED KHAN
Senior Analyst, Customer Entitlement Service - Oracle Health
Bangalore
Summary
To Secure a responsible career opportunity and to be a part of a goal driven team who encourages constant innovation and project improvement ideas and to fully utilize my skill, training, and knowledge to make the business successful and thrive in it.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Analyst, Customer Entitlement Service -
Oracle Health
12.2023 - Current
- Supported the Sales and CDD organization in driving license revenue by ensuring the accurate and timely migration of customers' existing licenses, enabling efficient entitlement management.
- Conducted in-depth research on customer details using Oracle internal applications such as Asset Report, PeopleSoft (HAT), and ROSIE, focusing on inventory updates and clean-ups to streamline renewals and maximize revenue.
- Collaborated with various stakeholders to optimize the CES process, ensuring a clear understanding of product SKU level impact and implementing necessary corrections across downstream and upstream teams.
- Managed the Customer Financial Obligation Report to generate precise billing projections for existing contracts, with a objective of simplifying data migration complexities faced by large Clients.
- Worked closely with the Collections and Rebill teams to ensure accurate invoicing for contracts signed in the legacy system, reconciling invoice values with contracted amounts and resolving discrepancies.
- Played a key role in training cross-functional teams to enhance customer satisfaction by leading initiatives for customer inventory clean-up.
- Demonstrated agility in adapting to multiple responsibilities within the new process framework, including generating reports to evaluate and improve work quality.
- Performed audits to ensure compliance and accuracy, while actively supporting the team in understanding processes and system functionalities.
- Have expertise in managing and resolving the large client data and dig into the root cause of the issue and provide resolution's in a large scale
Global Order Management - SW/HW - Oracle Health
Oracle
04.2021 - 11.2023
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Cross-Training in Cerner Systems: Acquired comprehensive understanding of Cerner systems through cross-training, familiarizing myself with their processes and policies.
- Pre and Post Integration Involvement - Played an integral role in both pre and post integration phases of Cerner processes, ensuring seamless transitions and adherence to established protocols.
- User Acceptance Testing (UAT) on Fusion and CPQ: Led User Acceptance Testing (UAT) efforts on Fusion and CPQ platforms, navigating the unique system flows within Cerner's downstream processes.
- Proactive Learning Across Lines of Business (LOB): Actively engaged in continuous learning initiatives to expand knowledge across different Lines of Business (LOB), including Cloud, Hardware, and Software components, within the combined Cerner process landscape.
- Collaboration with Deal Management Specialist: Actively collaborated with Deal Management specialists post go-live of Cerner integration, providing insights and performing multiple pre-checks on non-standard documents to ensure accurate quoting processes.
- Utilized strong time and project management skills to successfully oversee and manage key projects, including Control and Complexity (CTS), Iterations, Turnaround Time (TAT), Signature Cut-off, and Service Requests to Accounts Receivable.
- Managed accrual activities for the AMER region, analyzing and monitoring all deals received before and after the booking cut-off, ensuring accurate revenue classification, and diligently reconciling and tracking until closure.
Education
Master of Commerce (MCOM) -
Dept of Commerce
04.2001 -
Bachelor of Commerce (BCOM) -
ASC Degree College
04.2001 -
Skills
- Oracle ERP (Fusion & GSI) , CPQ
- MS Excel , PowerPoint
- Cerner tools - Finance Service Portal (FSP) , Sales force
- Peoplesoft Application
- Client management
- Data Analysis
- Teamwork
- Adaptability
- Problem Solving
Certification
Accounts Executive, Karnataka Skill Development Corporation
Accomplishments
- Star Performer of the Quarter – Q1 FY 2025 Recognized for outstanding performance, exceptional contributions, and dedication to achieving team and organizational goals.
- YAR (You Are Recognized) Monthly Award – Awarded three times (July 2023, October 2023, and April 2024) for outstanding performance and dedication.
- Young Achiever Award (Quarterly) – Q3 FY 2023 – Honored for significant contributions and achievements during the third quarter of FY 2023.
Timeline
Senior Analyst, Customer Entitlement Service -
Oracle Health
12.2023 - Current
Global Order Management - SW/HW - Oracle Health
Oracle
04.2021 - 11.2023
Master of Commerce (MCOM) -
Dept of Commerce
04.2001 -
Bachelor of Commerce (BCOM) -
ASC Degree College
04.2001 -
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