Summary
Overview
Work History
Education
Skills
Timeline
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Matthias Hammond

Elkhart

Summary

Dynamic and motivated professional with a solid foundation in customer relations, eager to thrive in a fast-paced environment. Strong aptitude for quickly mastering product knowledge ensures clients receive informed and effective service. Committed to leveraging and enhancing analytical skills as a Life Insurance Agent, contributing to both personal and organizational growth. Passionate about building lasting relationships while delivering exceptional client experiences.

Overview

4
4
years of professional experience

Work History

Product Specialist

CW Direct by Camping World
03.2025 - Current
  • Assisted with demonstrations for product or service to showcase functionality.
  • Supported sales representatives by providing knowledge on specific features or functionalities of a given product line.
  • Incentivize customers to purchase additional leisure or safety products for their RVs.
  • Write WOs (Work Orders) and work with our service department to determine when/if we can schedule an appointment to have a part/s installed for a customer.
  • Work with the sales team on new sold units and possible add-ons for the customer.
  • Sell GoodSam Memberships, as well as GoodSam Credit Cards. This also includes any PPPs (Product Protection Plan) on valid products.
  • Receiving in weekly restocking truck and ensuring all items have arrived correctly with the correct quantity.

Parts Representative

Lazydays RV of Elkhart
12.2022 - 03.2025
  • Built strong relationships with suppliers to ensure timely delivery of high-quality parts at competitive prices.
  • Handled all parts phone calls (OEM or general retail)
  • Researched and found parts for customers.
  • Managed OEM purchasing for all retail customers.
  • Made changes and corrections in ROs (Repair Orders).
  • Ordering all office, kitchen, and janitorial supplies. (For front and back building (Sales and Service))
  • Submitted all invoices for payment. This includes all parts invoices and all bills for our location. (Propane, Security, Drinking Water, all OEMs and Distributors.)
  • Enhanced customer satisfaction by efficiently processing parts orders and addressing inquiries, creating a swift process for customers.

Marketing & Event Coordinator

Elkhart Indian Motorcycle
08.2023 - 11.2023
  • Monitored all social media platforms (Facebook, Instagram, Elkhart Indian Motorcycle Website).
  • Planned and managed ALL events for Elkhart Indian Motorcycle (Usually 2-3 a month).
  • Kept track of all advertisements and was responsible for updating new advertisements.
  • Contacted customers about offers specifically for them via phone or mailed letters.
  • Constructed excise permits for any alcohol stands that we would have for our events.
  • Coordinated schedules and timelines for events.

Deli Clerk/Production/Staff Trainer

Martin’s Supermarkets
12.2021 - 10.2023
  • Managed the front deli counter and cut meat and prepared dishes in the smokehouse.
  • Prepared case displayed foods (paninis, salads, ect…)
  • Improved customer experience.
  • Maintained a clean environment.

Education

Core 40 Diploma -

Concord High School
Elkhart, IN
06.2023

Skills

  • Microsoft Office (Excel, Word, Powerpoint, Outlook)
  • Motility Software
  • OEM RV Websites (Thor, Forest River, Jayco, Keystone, ect…)
  • Oracle Operations
  • Managing high-stress customer interactions
  • Sense of humor
  • Quick to absorb information
  • Customer engagement
  • Product training
  • Pricing strategy

Timeline

Product Specialist

CW Direct by Camping World
03.2025 - Current

Marketing & Event Coordinator

Elkhart Indian Motorcycle
08.2023 - 11.2023

Parts Representative

Lazydays RV of Elkhart
12.2022 - 03.2025

Deli Clerk/Production/Staff Trainer

Martin’s Supermarkets
12.2021 - 10.2023

Core 40 Diploma -

Concord High School

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Matthias Hammond