Pryank Shukla
New Delhi
Summary
Dedicated and goal-oriented professional with extensive technical skills and eager to apply program management experience towards supporting a reputable company's goals within the Analytical industry. Seeking an opportunity to work and grow as Analytical customer support Engineer.
Overview
12
12
years of professional experience
Work History
Product Specialist
Gulf Bio Analytical (India) Ltd
New Delhi
07.2024 - Current
- Support for GC, GCMS, NGA, RGA, and DHA, all types of gas analyzers.
- Researched industry trends and technology advancements to inform product development efforts.
- Gathered data from surveys on customer satisfaction with current products.
- Identified opportunities for cost savings through improved processes related to production or distribution.
- Provided technical assistance during installation or use of a product.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Utilized CRM systems to track customer interactions and feedback for continuous improvement.
- Evaluated competitors' products and services to identify areas of improvement.
Customer Representative Engineer (Call Qualifier /Technical Support Representative)
Agilent Technology India Pvt. Ltd
09.2022 - 07.2024
- Perform site prep for installation, preventive maintenance, and take follow-up for site readiness.
- Install and optimize hardware/software/network products
- Perform maintenance and repairs, diagnose, and resolve product performance issues, and provide an end-to-end solution
- Ensure customer satisfaction by guiding and training users on day-to-day maintenance and configurations, as well as how to optimally use high-end features of Agilent's systems and software to their advantage.
- Work with the sales team to deliver tailored, one-to-one consulting related to the customer's specific needs.
- Regular participation in high-quality training courses and remaining at the latest technical level of our hardware and software products.
- Additionally, implement fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.
- Train other field engineers and customers in the solutions
- Diagnose and resolve product performance problems.
- Product Taken Care: Agilent 's HPLC All Models ( RID,FLD and ELSD Detectors ), Agilent 'GC, GC-HS ,GC-MS S-Q
- Major Clients Handled: All Pharma, Food Industries, Quality Lab / Research Lab, Academia, and Government.
- Provide analysis of instruments, reagents, and consumables for laboratory processes.
Customer Service Engineer (Cross Lab Team for MVS)
Agilent Technology India Pvt. Ltd
09.2019 - 09.2022
- Perform Installation, Preventive maintenance, Trouble Shoot & Repair and calibration of instruments at customer sites
- Installation and Operating Open Lab EZ- Chrom Elite, Chemstation & CDS Software's and Demonstrate to customer for Handling
- Manage Service Process from allocation to completing, Including the management of spare parts
- Product Taken Care: Ailent 's HPLC ( Series 1100,1200,1220,1260,Compact Model with UV,PDA, RID,FLD and ELSD Detectors ), Agilent 'GC, GC-HS ,GC-MS
- Major Clients Handled: Teva API India Limited, Gajraula /Malanpur, Jubilant Life Science, Noida, Sun Pharma and Mankind Pharma, NTPC -Singrauli
Service Executive
Perkin Elmer India Pvt. Ltd
03.2015 - 08.2019
- Installation, maintenance & Troubleshoot PM and calibration of instruments at customer sites
- Installation and Operating Total Chrome, UV Win Lab, Spectrum, EMPOWER Software's
- Responsible for leading the service function in corporate industry, Academia & Institution, Government bodies
- Coordinate with service, Sales, Operational and Application Team for customer satisfaction and on time solution and service
- Deliver quality service support to improve contract coverage, sales & Spare
- Responsible for service revenue target achievement, on site response and time to resolution, Promote and develop technical service capability and providing product awareness to customer
- Product Taken Care: Perkin's GC (Clarus 500 /580/680 HS-16/ 40/110, with Detectors FID /TCD/ECD and Cap/Packed Injectors ,GC-MS SQ-8, RGA, NGA, Arnel, Gas Analyzer & HPLC Series 200), UV Lambda 25.35.45 and Lambda 345, FTIR BX/RX, Spectrum Two
- Additional Responsibility: Operational and Service excellence champion for Uttarakhand - Dehradun region, take ownership for customer satisfaction for service performed
- Notable Credits: ZERO Service support Escalation from all customers as Corporate Institution and Government
- Business Growth Approximate 30 % in FY-18 to 19
- Get Operational Excellence Appreciation Latter's form ONGC-Dehradun, Sidmak Lab -Dehradun, Polyplex Limited -Bazpur, & Akums Drugs -Haridwar
- Major Clients Handling: All educational and research Institutes
- (IIT-Roorkee, IIP-Dehradun, ONGC-Dehradun, SGRI etc.) Jubilant Life Science, Saurav Chemicals, lndswift Derabassi, Akums Drugs, Sun pharma, Mankind & Sidmak Lab
Customer Service Engineer (Cross Lab Team for MVS)
Agilent Technology India Pvt. Ltd
02.2013 - 03.2015
- Perform Installation, Preventive maintenance, Trouble Shoot & Repair and calibration of instruments at customer sites
- Installation and Operating EZ- Chrom Elite, EMPOWER, and Chemstation Software's and Demonstrate to customer for Handling
- Manage Service Process from allocation to completing, Including the management of spare parts
- Product Taken Care: Handel Water's HPLC ( Alliance 2695, H-Class Acquit with UV and PDA Detectors), Agilent's HPLC ( Series 1100,1220,1260,Compact Model with UV,PDA, and ELSD Detectors), Agilent 'GC & Perkin 's GC (Clarus 500, HS 40, Clarus 580 with FID and Cap Injectors), Simadzu 'HPLC ( 2010 with UV Detectors)
- Major Clients Handled: Educational and research Institutes
- (Ill-Kanpur, PGI-CBMR_Lucknow,CDRI-Lucknow, IGL-Kashipur ,NBRI-Lucknow, CSIR etc.) Teva API India Limited, Gajraula /Malanpur, Jubilant Life Science, Gajraula
Education
B.Tech - Electrical And Electronics Engineering
01.2012
Senior Secondary School -
01.2007
Higher Secondary School -
01.2005
Skills
- SAP
- MService
- MS Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express
- Worked with Operating Systems 11, 10, 07 and XP
Hobbies and Interests
- Travelling
- Listening to music
- Playing Cricket
- Reading
Projects
Speed & Direction Control of DC Motor using Micro Controller & 7-Segment Display, Controlling of speed & direction of the DC Motor with change in speed in stepwise manner In forward and backward direction., 07/01/11, 05/31/12
Training
HINDUSTAN AERONAUTICS LIMITED, Lucknow, 07/01/10, 07/30/10
Disclaimer
I hereby declare that all the information provided here is correct to the best of my knowledge and belief and I promise to abide by all the norms laid down by your esteemed organization.
Extracurricular Activities
Represent a seminar on 'Future Expectation in Electrical Industries' in Hindustan Aeronautics Limited Workshop. Represent a seminar on 'ELECTRONIC CAMCORDER' at college level.
Personal Information
- Date of Birth: 01/01/91
- Gender: Male
- Nationality: Indian
Timeline
Product Specialist
Gulf Bio Analytical (India) Ltd
07.2024 - Current
Customer Representative Engineer (Call Qualifier /Technical Support Representative)
Agilent Technology India Pvt. Ltd
09.2022 - 07.2024
Customer Service Engineer (Cross Lab Team for MVS)
Agilent Technology India Pvt. Ltd
09.2019 - 09.2022
Service Executive
Perkin Elmer India Pvt. Ltd
03.2015 - 08.2019
Customer Service Engineer (Cross Lab Team for MVS)
Agilent Technology India Pvt. Ltd
02.2013 - 03.2015
B.Tech - Electrical And Electronics Engineering
Senior Secondary School -
Higher Secondary School -
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