Mauzham Mohammed

CAP Associate roles in Amazon involve providing customer service support, resolving technical queries, and ensuring customer satisfaction. As a CAP Associate, Will respond to customer inquiries via phone, chat, and email, troubleshoot Amazon's digital services and devices, and identify complex issues.

*Key Responsibilities:*

- _Customer Support_: Handle customer queries, resolve issues, and provide timely solutions.

- _Technical Support_: Troubleshoot Amazon devices and services, such as Kindle, Echo, and Prime.

- _Process Improvement_: Gather intelligence to prevent recurring issues and improve customer experience.

A part from this I have been (SME) Subject matter expert for over 7 months.

Worked in various Market places such as

North America, UK, IN, Brazil, both in Retail and Cap Specialist team.

• Participated in training sessions to enhance knowledge of company policies.
• Managed communication between team members and stakeholders effectively.
• Created reports to summarize project progress and team activities.
• Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
• Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality standards.
• Provided training and mentoring for junior staff members on CAP systems.