Mavya A Aglodia
Subject Matter Expert(Program Management)
Bangalore,Karnataka
Summary
Results-driven individual focused on developing useful solutions to meet changing business and customer demands. Successful history of identifying patterns, making interpretations and producing reports. Skilled in gathering, cleaning and organizing data for use by technical and non-technical personnel. Highly organized, motivated and diligent with 5+ years of experience having significant background in handling Team, Program management, onboarding building solution from scratch.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
SUBJECT MATTER EXPERT (PROGRAM MANAGEMENT)
Amazon
Bangalore, Karnataka
03.2022 - Current
- Successfully program managed the pilot 2022/2023 S-Team goal (monitored at SVP & CEO level) of onboarding 250+ Tier 1 Vendors across hardlines and consumables for the Supplier Pack Hierarchy Program (SPH/ABS). Led a team of 7+ HC, fostered collaboration with internal/external stakeholders (SCOT, ROI, Amazon Business, FC, AFT, Catalog, NIS/VSSC & Vendors), and developed bulk selection catalog strategies. This resulted in exceeding annual GMS (Revenue) targets by 103% (2022) and 517% (2023).
- Developed a Quick Sight solution that identified and reduced selection drop-offs for ABS ASINs due to pre-submission errors. This proactive approach saved the equivalent of 5 HC positions while improving GMS tracking and minimizing SKU loss.
- Spearheaded the clearance of a $15M backlog in ASINs by resolving catalog errors and enabling PO placement. This initiative streamlined processes and enhanced our ability to fulfill customer demands.
SUBJECT MATTER EXPERT (PROGRAM MANAGEMENT)
Amazon
Bangalore, Karnataka
03.2019 - 03.2022
- Led internal program audits and implemented corrective actions, ensuring efficient program execution. This included investigating variances, performing root-cause analysis, and collaborating with cross-functional teams.
- Developed and rolled-out strategic plans, including piloting new solutions, to improve operational effectiveness.
- Identified and blacklisted a significant number of abusive rights owners, resulting in a $81M potential sales impact mitigation and improved customer trust.
- Mentored new hires and managed a team of investigators, fostering communication and development.
- Created a skill matrix dashboard for the Amazon Report Abuse Bangalore site, enabling effective resource allocation.
- Key Skills Demonstrated: Collaboration, Problem-solving, Strategic Planning, Team Management
TECHNICAL SUPPORT ASSOCIATE II(SME)
Concentrix(Microsoft Process)
Bangalore, Karnataka
02.2018 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Identified and solved technical issues using variety of diagnostic tools & tactics and tailored recommendations to address needs
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Provided floor support, learning sessions, coaching & feedback to agents
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Bachelor of Engineering - Information Science And Engineering
Atria Institute of Technology
Bangalore, Karnataka07.2017
Skills
SQL
Power BI
Power BI
Tableau
Data Analysis
Machine Learning
Data interpretation
Program/Team Management
Conducting investigations
Fraud & Risk Analytics
Stakeholder/Vendor Management
Quick Sight
Microsoft Excel
People Management
Certification
Power BI Masters
Accomplishments
- Led the initiative for quality defect reduction in the Report Abuse Program.
- Recognized as a Quality Pundit for achieving a zero-defect record.
- Best Performer award for the year 2018.
- Multiple standout performer recognition between 2019-2020
Training
- Workshop on Internet of Things and Networking by JETKING
- Hands-on NVIDIA Data science workshop of 48 hours using GPUs and RAPIDS Framework with a live Cloud GPU Environment on E2E Cloud- January 2020
Timeline
SUBJECT MATTER EXPERT (PROGRAM MANAGEMENT)
Amazon
03.2022 - Current
SUBJECT MATTER EXPERT (PROGRAM MANAGEMENT)
Amazon
03.2019 - 03.2022
TECHNICAL SUPPORT ASSOCIATE II(SME)
Concentrix(Microsoft Process)
02.2018 - 03.2019
Bachelor of Engineering - Information Science And Engineering
Atria Institute of Technology