Summary
Overview
Work History
Education
Skills
Timeline
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Max Dutton

Max Dutton

Indianapolis

Summary

Accomplished in enhancing security and safety measures, my tenure at Walmart showcased my adeptness in asset protection strategies and investigative techniques. Leveraging skills in incident reporting and fostering team collaboration, I achieved significant reductions in inventory loss, underpinned by a 93% compliance rate in firearms certification. My approach blends rigorous policy enforcement with effective communication, driving operational excellence and safeguarding assets.

Overview

25
25
years of professional experience

Work History

Asset Protection Investigator

Walmart
01.2024 - 04.2024
  • Patrolled store and staffed designated posts for visible security presence to customers and associates.
  • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
  • Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
  • Monitored physical security protection standards and building access control.
  • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
  • Performed security walks around store to monitor employee and customer activities.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Implemented and maintained loss prevention programs in close collaboration with store management.

Home Healthcare Manager

Home Health Services
12.2014 - 02.2023
  • Removed trash and straightened counters to keep all areas clean and neat.
  • Conducted routine home inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Established and maintained effective communication with physicians to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Created customized care plans, working with hospital staff and family to assess and meet patient needs.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Communicated with patients, ensuring that medical information was kept private.

Assistant Front End Manager

Bi-Lo Grocery Store
12.2013 - 12.2014
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Book Store Manager

Max Dutton Books
01.2001 - 06.2013
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Armed Security Officer

Coastal International Security
01.1999 - 04.2002
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Operated communication equipment to maintain contact with other security personnel during emergency calls.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Wrote hourly reports detailing visitors, incidents, and resolutions.
  • Underwent and maintained firearms certification (Glock model 22 .40 caliber) in compliance with SLED (South Carolina Law Enforcement Division) and organizational standards or 93%.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Controlled access to property to secure facility and grounds from unauthorized entry.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Maintained physical fitness to perform physically demanding job tasks.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Examined doors, windows and gates to verify security.

Education

GED -

First Assembly Christian School
Saint Matthews, South Carolina
04-2000

Skills

  • Incident reporting
  • Evidence collection
  • Internal auditing
  • Investigative techniques
  • Policy enforcement
  • Interviewing techniques
  • Crime prevention
  • Asset recovery
  • Interview tactics
  • Asset protection strategies
  • Retail operations
  • CCTV systems
  • Loss prevention training

Timeline

Asset Protection Investigator

Walmart
01.2024 - 04.2024

Home Healthcare Manager

Home Health Services
12.2014 - 02.2023

Assistant Front End Manager

Bi-Lo Grocery Store
12.2013 - 12.2014

Book Store Manager

Max Dutton Books
01.2001 - 06.2013

Armed Security Officer

Coastal International Security
01.1999 - 04.2002

GED -

First Assembly Christian School

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