Mayank Kumar
IT Professional
New Delhi,Delhi
Summary
Results-focused, IT professional with broad experience in IT infra establishment, security protocols and IT infra management. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Manager
Krishna Metallurgical Laboratories Private Limited
New Delhi
08.2022 - Current
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Supervised lifecycle processes pertaining to IT framework.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Installed and supported hardware and software for desktops, servers and printers.
- Managed employee access, security roles and permissions.
- Performed routine troubleshooting and network monitoring.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Collaborated with developmental team to resolve usability issues and improve website functionality.
- Created comprehensive contingency plans for disaster recovery to prevent data loss.
IT Manager
C N Technologies, India
New Delhi
03.2021 - 07.2022
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Identified and acted on opportunities to improve and update software and systems.
- Supervised lifecycle processes pertaining to IT framework.
- Provided company users with tech support for IT problems and account maintenance.
- Managed backup, user account and helpdesk systems.
- Procured IT resources for strategic and operational computing requirements.
IT Support Specialist
Quick Cargo Service
New Delhi
01.2018 - 05.2020
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education
B.Tech - Computer Science Engineering
Shankara Insititute of Technology
Jaipur, Rajasthan07.2022
Intermediate - Science
M L Academy
Laheriasarai, Bihar04.2012
Matriculation - Regular Subjects
D N P High School
Madhubani, Bihar03.2010
Skills
- Team Collaboration
- Risk Mitigation Planning
- Documentation Management
- Quality Assurance
- Expense Analysis
- Infrastructure Planning
- Training & Development
Languages
Hindi
First Language
English
Proficient
C2
Certification
- MS-Office & PC Maintenance & Assembling - F-Tec (2008)
- Certificate Of C - F-Tec (2012)
- Solar MSME Workshop - Khadi and Village Industries Commission (2016)
Hobbies
- Cooking
- Reading
- Travelling
- Listening Songs
Timeline
IT Manager
Krishna Metallurgical Laboratories Private Limited
08.2022 - Current
IT Manager
C N Technologies, India
03.2021 - 07.2022
IT Support Specialist
Quick Cargo Service
01.2018 - 05.2020
B.Tech - Computer Science Engineering
Shankara Insititute of Technology
Intermediate - Science
M L Academy
Matriculation - Regular Subjects
D N P High School