Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic
Mayank Bist

Mayank Bist

Senior Escalation Desk Consultant

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Senior Escalation Desk Consultant

Cvent
10.2020 - Current
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Led a training team of 10 Consultants, providing product training, feedback, and mentoring.
  • Collaborated with cross-functional teams to develop and deliver comprehensive training programs, increasing the team's technical expertise.
  • Helped coach and mentor various individuals and across various teams across client services.
  • Supported and managed the team by being available as a backup for leaders. Helped keep a check on various performance metrics within the team to increase efficiency and productivity.

Senior Customer Care Professional

American Express
Gurgaon
08.2015 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Communicated with clients regarding account services, statements, and balances.
  • Drove team revenue totals by bringing in top sales numbers.

Education

CBSE 12th -

Amity International
Gurgaon
03.2008 - 2010.03

B.TECH - ENGINEERING

Maharashtra Institute of Technology
Pune
03.2010 - 2015.01

Skills

Demonstrated capacity to work effectively with difficult personality typesundefined

Accomplishments

  • Cvent Newcomer of the Year 2020- 2021 (Nominee)
  • Escalation Desk Top Gun Award


Software

Cvent Events / Attendee Hub / Integrations

Salesforce

MS Office

Certification

Leadership Foundations

Timeline

Senior Escalation Desk Consultant

Cvent
10.2020 - Current

Senior Customer Care Professional

American Express
08.2015 - 08.2019

B.TECH - ENGINEERING

Maharashtra Institute of Technology
03.2010 - 2015.01

CBSE 12th -

Amity International
03.2008 - 2010.03

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Mayank BistSenior Escalation Desk Consultant