Mayank Katiyar
Bengaluru
Summary
As a Customer Success Implementation Architect for Identity & Access Management (IAM), I assist the Customer Success team in all aspects and lead technical implementations from beginning to end.
Develop the expertise on the BlockID platform in all three of the main solution areas.
• Verify
• Workforce
• Customer
I also provide cybersecurity and business resilience across all ecosystem components for various clients.
I will use functional, and technical skills to overcome cybersecurity concerns throughout the digital journey.
I have completed many Access Management projects, focused on creative and comprehensive IAM solutions.
Polished OKTA and SSO specialist.
Recognized for solving new technical problems and focusing on customers Requirements.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Customer Success Implementation Architect
1Kosmos
10.2023 - Current
- • Consider the client's needs as well as industry best practices when designing and building the platform. Optimize the implementation process through experience to guarantee a scalable and repeatable approach.
- • Setting up and maintaining the BlockID instance for workflows, policy setups, and application integrations that facilitate multi-factor authentication
- • Collaborate with the Product and Engineering teams to guarantee that input on feature set requests and product issues is being given; • Work together with Sales and Engineering to give customers feedback and consultation on how we have addressed specific use cases inside BlockID in the field.
- • Provide answers for challenging business problems and organize internal knowledge-sharing events to instruct other team members.
- • Offer L3 support to our clients and collaborate with engineering to find long-term solutions for recurring problems.
- • As part of implementations, produce and maintain technical documentation.
- • Assist clients in implementing new releases across the BlockID platform by collaborating with client success managers.
Principal Consultant
Simeio Solutions
06.2019 - 10.2023
- Principal Consultant in Enterprise Security domain where OKTA is being used to provide SSO services.
- Approx 4+ year of experience in Integration/Troubleshoot of SAML, WS-Fed, OpenID (OKTA) and Header Based and Web Agent Applications via (OAG- OKTA Access Gateway).
- Flawless Migration of On -Prem Infrastructure to cloud (AWS Platform) for OKTA and OKTA Access Gateway.
- Migration of SITEMINDER to OKTA over 300+ Applications in Preview and PROD with zero impact on End User's experience in multiple Projects.
- Smooth Transition of OKTA Classic Engine to OKTA Identity Engine in 3 different Projects in span of 6 months.
- Infrastructure Readiness of OKTA Access Gateway in Preview and Prod both which includes all Network setup/Connectivity Testing/SSO Setup etc.
- Handson Experience in Directory Integration, Profile Mastering, Profile Mapping on multiple User Directory.
- Handson Experience in Factor Sequencing, Password Less Authentication, MFA Enrollment, Group Push, group Rules.
- Integration of multiple Header Based Application with OKTA Access Gateway (OAG) which were earlier on SITEMINDER.
- Managing application maintenance and enhancement support to clients with regards to their applications.
- Addressing environmental housekeeping issues by keeping eye on OKTA Dashboard Tasks.
- OAuth2.0 API Creation/Authorization and Management.
Security Analyst
Tech Mahindra
10.2016 - 06.2019
- Monitoring and troubleshooting of alerts .Incidents Tracking via Amdocs Clarify Tool.
- CSR Generation using XCA Certificate and Key Management Tool and Deployment of Certificates on the Apache Web server followed by testing plan.
- Running SQL and LDAP queries as per client requirement or for Log analyzing and tracking defects in the issue management and identify root causes.
- Deployment of WAR/JAR files on Middleware/Policy Server Instances and debugging SITEMINDER and IDM related Issues.
Senior Security Analyst – Tech Mahindra
Singtel Optus Pty. Ltd,
07.2017 - 12.2017
- Creation and Implementation of Redirects rules on Apache HTTP Server.
- Managing and configuring SSO functionality to the web applications using CA’s security tool SITEMINDER.
- Installation/Registration/Configuration of different SITEMINDER Components.
- Handson experience on CA SPS for securing backend application server using proxy and Maintenance of SITEMINDER Policy servers.
- Requirement analysis and Policy design based on client’s requirements.
Security Analyst
CGI Information System, Bell Canada
02.2013 - 10.2016
- Troubleshooting of environmental issues on TIVOLI WebSEAL, Directory Server, Policy Server, and Authorization Server.
- Periodically tune the LDAPs for better performance.
- Perform build deployments for TAM Webseal, SGD (Secure Global Desktop). Monitoring CPU, space usage on UNIX/Linux environment.
- All issues tracking and closure - Requirements, Defects, and Technical issues.
- Strictly following the SLA Adherence and handled the tickets with zero SLA breaches throughout my career.
- Involved in planning periodic deployments in Production and ensure timely deliverable as scheduled.
- Successfully lead the team towards the completion of the migration.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Uttar Pradesh Technical University
Lucknow 06.2006 - 08.2010
Skills
AWS
undefinedCertification
Certified OKTA Administrator, OKTA - Jun-2024
Additional Information
Self-learning along with the hands-on experience on below tools: -
- Risk Monitoring Tool - Prisma, Veza
- Ticketing: ServiceNow, FreshService, JIRA, Microsoft Planner, Remedy, eSA, Bugzilla,
- Networking: Palo Alto,Wireshark, Fiddler
Timeline
Customer Success Implementation Architect
1Kosmos
10.2023 - Current
Principal Consultant
Simeio Solutions
06.2019 - 10.2023
Senior Security Analyst – Tech Mahindra
Singtel Optus Pty. Ltd,
07.2017 - 12.2017
Security Analyst
Tech Mahindra
10.2016 - 06.2019
Security Analyst
CGI Information System, Bell Canada
02.2013 - 10.2016
Bachelor of Engineering - Electronics & Communication Engineering
Uttar Pradesh Technical University
06.2006 - 08.2010
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