MAYANK KUMAR
Sales & Business Development
Gurgaon,HR
Summary
An experienced people manager with over 12 years of progressive experience across a varied range of sales functions and diverse industry segments specializing in Business development, RFP management, Team Management, Coaching, Hospitality and Corporate Sales. Proven talent for aligning business objectives with comprehensive sales knowledge to achieve maximum revenue impacts, conserve time & boost efficiency.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Director of Sales
Intercontinental Hotels Group, Holiday Inn Express Gurugram
Gurugram, Haryana
03.2020 - 12.2020
- A dynamic professional with 12 years of Hotel experience in Sales, Brand Building, Customer Relations.
- An effective communicator with excellent relationship building & interpersonal skills.
- Strong analytical, problem solving & organizational abilities.
- Business Development.
- RFP Management.
- Maintaining Sales Statistics.
- Budgeting & Forecasting.
- Team management.
- Client Acquisition.
Associate Director of Sales
Roseate Hotels & Resorts, A Bird
New Delhi, New Delhi
09.2018 - 02.2020
- Making various business reports- Sales Reviews , Preparation of budgets & targets.
- Key Account Management.
- Team Management.
- RFP Management.
- Initiating and developing relationships with key decision makers in target organizations for business development.
- Identify prospective clients from various sectors and generating business from the existing, thereby achieve business targets.
- Evolving market segmentation & penetration strategies to achieve targets.
- Client Servicing /Retention & Churn Management.
Associate Head of Sales
The LaLiT Hotels Regional
Gurugram, India
03.2017 - 09.2018
- Responsible to sell LaLiT Hotels across India & London.
- Making various business reports- Sales Reviews , Preparation of budgets & targets.
- Strategy Planning/ Business Development.
- Business strategy planning & analysis for assessment of revenue potential & opportunities so as to re-vamp, re- establish or set up new business sources to achieve planned targets.
- Devising sales & marketing strategies to tap/ explore greater market/ business volumes.
- Key Account Management.
- Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.
Senior Sales Manager
Intercontinental Hotels Group
Gurgaon, Haryana
07.2014 - 03.2017
- Handle corporate proactive sales.
- Manage RFP’s.
- Review Hotelligence regularly to ascertain business sitting with competition from Key accounts.
- Increase business opportunity for the hotel while manage the existing clients.
- Analyze market scenario and execute strategies to increase MPI and ADR’s.
- Increase Rev PAR index by gaining more share over competition.
- Engage clients regularly over events and promotions.
- Organize source market calls in feeder markets.
- Guest tracking champion and responsible for identifying new potential accounts and converting them.
Sales Manager
Pullman Gurgaon Central Park, Accor Group Hotel
Gurugram, Haryana
09.2013 - 07.2014
- Worked as a Proactive Sales Manager and handled Corporate Sales.
- Was a part of Unit Sales.
- Identify, qualify and pursue business opportunities through market surveys and map as per targeted plans as well as through lead generation.
- Analyze business potential, conceptualize & execute strategies to drive sales, augment turnover and achieve desired targets and find avenues to generate revenues.
Assistant Sales Manager
by Marriott
Gurugram, Haryana
11.2011 - 08.2013
- Gurgaon.
- Responsible for selling all Marriott Hotels – Pan India.
- Identify, qualify and pursue business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.
- Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business & sustainable relationships.
- Worked towards profit maximization by implementing Cost and Time management effectively.
Assistant Sales Manager, • Assistant Manager Sales
The Treehouse Hotels and Resorts, The Treehouse
Gurugram, Haryana
08.2009 - 10.2011
- Handled Corporate Sales.
- Built persistent strong relationship with the corporate houses, Institutional, and tie-ups with the various organizations.
- Revenue report preparation and review with the sales manager and the sales director.
- Responsible for delivering Excellent Customer service to all corporate clients.
- Review & interpret the market trends/ client feedback to attune the business strategies as per the guests requirements & expectations.
Customer Service Representative
Convergys India Services Pvt. Ltd
Gurugram, Haryana
12.2007 - 09.2008
- In-charge of managing/coordinating services to several US based cliental at Convergys India Services, Gurgaon, India
- • In-charge of the customer services operations of US based Credit Card Company: Capital One.
- Marketing and Selling of product & services to the customers.
- Coordinated client’s activities with the other departments like collections, probates, disputes and the Credit bureaus like Experian, Equifax and Trans Union.
Sales Assistant
Taj
Chandigarh, India, India
06.2004 - 10.2004
- Handled several corporate clients and their queries.
- Revenue reports preparation and review with the assistant sales manager and the sales manager.
- Supervising maintenance of internal database for efficient administrative operations.
- Initiate and coordinate sales blitz and tele-marketing.
- Presenting and promoting company services to new clients.
- Conduct surveys, check business volumes and prepare/execute marketing plans in various corporate Sectors.
Education
Higher Secondary -
St. Theresa’s Convent School
01.2000 - 01.2003
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
01.2003 - 01.2006
Skills
Budgeting & Forecasting
Business Development
Key Account Management
Client Acquisition
Portfolio Management
Team Management
RFP Management
Leading Projects
Task Force Specialist
Cooking
Cooking New Dishes
Accomplishments
• 2020 June – Got the hotel empaneled under Vande Bharat, which eventually supported the hotel with substantial revenues.
• 2016 September – Part of task force team for Holiday Inn Bangalore Whitefield.
• 2013 July – Nominated as the best performer for Q1 & Q2 by Marriott Hotels India Pvt. Ltd.
• 2011 - Was awarded employee of the month in The Treehouse for generating maximum business for the organization.
• 2010 - Was selected at the top 100 US universities for MBA program. • 2008 - Was rated as a star performer in Convergys India Services Pvt. Ltd.
• 2006 May – Selected as a Banquet Sales Assistant at the Taj Chandigarh, Chandigarh, India.
• 2004 May– Was amongst the top 5 candidates to get selected out of 250 candidates for the training program at the Leela Palace Kempinski, Bangalore.
• 2003 May – All India ranked 39 in the Entrance of Hotel Management Examination conducted on an All India basis.
Timeline
Director of Sales
Intercontinental Hotels Group, Holiday Inn Express Gurugram
03.2020 - 12.2020
Associate Director of Sales
Roseate Hotels & Resorts, A Bird
09.2018 - 02.2020
Associate Head of Sales
The LaLiT Hotels Regional
03.2017 - 09.2018
Senior Sales Manager
Intercontinental Hotels Group
07.2014 - 03.2017
Sales Manager
Pullman Gurgaon Central Park, Accor Group Hotel
09.2013 - 07.2014
Assistant Sales Manager
by Marriott
11.2011 - 08.2013
Assistant Sales Manager, • Assistant Manager Sales
The Treehouse Hotels and Resorts, The Treehouse
08.2009 - 10.2011
Customer Service Representative
Convergys India Services Pvt. Ltd
12.2007 - 09.2008
Sales Assistant
Taj
06.2004 - 10.2004
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
01.2003 - 01.2006
Higher Secondary -
St. Theresa’s Convent School
01.2000 - 01.2003