Mayank Kumar
Agra
Summary
Results-driven Operations Associate with expertise in financial oversight and auditing, committed to optimizing operational processes. Achievements include leading initiatives that reduced costs by 30% while sustaining high service quality. Strengths in process improvement and cost management contribute to organizational efficiency.
Overview
3
3
years of professional experience
Work History
Associate Operations - Dispatch
Rally Ourbus
Gurugram
10.2024 - Current
- Managed driver inquiries while monitoring live bus operations, maintaining seamless communication.
- Resolved operational issues swiftly, ensuring safety and minimal interruption.
- Documented services performed, operations information, and dispatch details in system.
- Ensured that all safety regulations were followed by drivers during their routes.
- Investigated any incidents or accidents involving vehicles or personnel while on duty.
- Created detailed reports on daily operations and presented them to upper management.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Provided emergency response information to callers.
- Analyzed operational data to identify trends and areas for improvement.
- Worked with routing specialists, route managers and service department to optimize routes.
Project Operations Executive
Magic Billion
Noida
05.2023 - 09.2024
- Led international project management efforts for esteemed clients from various regions.
- Forged stable relationships with essential stakeholders, enhancing collaborative efforts.
- Implemented strategies to achieve significant financial growth of 30%.
- Consistently met and surpassed client expectations, building trust and loyalty.
- Skillfully leveraged MS Office and Google Sheets to optimize workflows.
- Streamlined the scheduling process for appointments and meetings to support daily functionality.
Operations Executive
Greynodes
Noida
06.2022 - 03.2023
- Leveraged networking skills to produce business leads, achieving substantial growth in sales and revenue.
- Ensured client needs were met, resulting in repeat business.
- Executed marketing campaigns on social platforms, leading to higher website visits.
- Supported the creation of new product offerings, leading to significant company growth and expansion between 20-30%.
- Directed daily activities, guaranteeing smooth and efficient departmental function.
- Incorporated efficient processes to enhance operational flow.
Education
MBA - General Management
Dayalbagh educational institute
Agra05.2023
Bachelor in Commerce -
Agra University
Agra04.2019
Skills
- Resource Allocation Management
- Change Process Facilitation
- Evidence-Based Decision Making
- Assessment of Operational Risks
- Process Improvement Strategy Development
- Data-Driven Performance Analysis
- Quality Improvement Experience
- Quality Assurance Processes
- Risk Management
- Risk Management Strategies
- Stakeholder Engagement
- Logistics Efficiency Enhancement
- Strategic Time Allocation
- Skill Enhancement
- Vendor Engagement
- Conflict resolution techniques
- Computer-based dispatch systems
Hobbies and Interests
- Adventure travel
- Billiards clubs
- Music festivals
- Yoga and wellness
Languages
- English, 100/100
- Hindi, 80/100
Timeline
Associate Operations - Dispatch
Rally Ourbus
10.2024 - Current
Project Operations Executive
Magic Billion
05.2023 - 09.2024
Operations Executive
Greynodes
06.2022 - 03.2023
MBA - General Management
Dayalbagh educational institute
Bachelor in Commerce -
Agra University
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