Summary
Overview
Work History
Education
Skills
Websites
Languages
Affiliations
Timeline
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MAYANK NEGI

Ghaziabad

Summary

Experienced and effective supply chain personnel bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures

Overview

3
3
years of professional experience

Work History

Client Servicing Executive

Delhivery
Gurgaon
05.2023 - Current
  • Handled complete end to end operations for FinTech and Consumer client including but not limited to 100K orders a month
  • Handled B2B, B2C, D2C and reverse operations
  • Resolved customer complaints regarding product or service delivery in a timely manner.
  • Provided effective customer service through phone, email and online services.
  • Drafted reports on customer service metrics such as retention rate, response time and resolution rate.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Conducted periodic audits in warehouse to foster compliance with standards and service levels.
  • Assisted with scheduling shipments and deliveries according to customer requirements.

Operations Analyst

Delhivery
Gurgaon
04.2021 - 04.2023
  • Ensure accurate and efficient processing of proof of delivery receipts
  • Having RCA done for escalation and providing escalation free process
  • Implementing process improvements within operations and maintaining weekly reviews with top tier personnel
  • Reconcile deliveries to ensure all bills and payments are accounted for and properly posted

Education

BBA - General

Maharaja Agrasen Institute of Management Studies (Indraprastha University)
10-2021

Senior Secondary - Commerce With Maths

D.A.V Centenary Public School
03-2017

Skills

  • Customer Retention
  • Team Management
  • Leadership
  • Negotiation
  • Client Engagement
  • Marketing
  • Account Management
  • Warehouse Management System
  • Microsoft Office
  • Salesforce

Websites

Languages

Hindi
First Language
English
Advanced (C1)
C1

Affiliations

  • Technology
  • Hindu Mythology
  • Interior Designing

Timeline

Client Servicing Executive

Delhivery
05.2023 - Current

Operations Analyst

Delhivery
04.2021 - 04.2023

BBA - General

Maharaja Agrasen Institute of Management Studies (Indraprastha University)

Senior Secondary - Commerce With Maths

D.A.V Centenary Public School

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MAYANK NEGI