MAYANK SETHI

Seek to work in an environment that will challenge me further, while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my IT work experience to a growing industry.

PROFESSIONAL SUMMARY :

• Over 7 years of strong IT experience in supporting and handling client with their Queries/Issues related to the software Products including consideration to Product Change requests, Enhancement request, Problem analysis, Investigation path way, Testing, Troubleshooting, Code analysis, Remote handling.
• Handling the customised payment projects associated with Banks and other industries.
• Experienced with data extraction tool like MySql and exposure with big data tools like Tableau,Qlikview.
• Experienced with Payment project including handling of very critical cases/problem including bug fixing, code fixing, and change in existing scripts or procedures.
• Expertise in Identifying the problematic configuration codes and application failure areas including log file reading, analyzing configuration codes and methods.
• Worked as Integration consultant from merchant’s point of view by integrating the gateway and handle the challenges related to it.
• Achieving merchant success by delivering best service in timely manner.
• Worked extensively with several clients and partners from different regions delivering better services with keeping SLA’s & criticality in mind.
• Handled business impacted Critical cases, High priority case, Escalated Issue’s.
• Exposure with Incident Management tools.
• Interaction with the development team including product release information and new release development.
• Excellent analytical, problem-solving and documentation skills.
• Great Team Player with excellent communication, analytical, verbal and writing skills along with strong management, organizational and mentoring skills.