Mayank Sharma

Trustworthy Client Success Manager offering well-developed customer engagement skills and the desire to improve clients' digital presence. A trend-setter with a background in developing marketing strategies that exceed expectations.

• ALK Talent Search LLP, Client Success Manager, Focused on building relationships with clients to ensure that their needs are met, they are satisfied with the services provided by the company, and any challenges are overcome., Engage in day-to-day communications with customers; answer their questions, manage conflicts, and collect feedback., Develop and track metrics for both the customer and the team's success. Customer success management team leads help individual team members achieve their goals and aid in career development by advocating for them.
• Aurea Sivasurchetvaka Aircab GH Services Indore Pvt Ltd, Duty Manager, Develop and monitor policies and standards about the ground operation to ensure high standards of customer service are delivered., Daily operations, ensuring employee productivity, monitoring the efficiency of all processes, and creating a positive work environment for employees., Ground Administration and Supervision., Encompasses critical tasks that directly impact the safety of passengers, crew, and aircraft. Ground handlers are responsible for coordinating aircraft movement on the ground, ensuring proper parking, towing, and marshaling.
• Big Charter Fly Big, Duty Officer, The Supervisor/ Duty Officer will be responsible for ensuring a smooth transition of workflow from Terminal activities through the ramp., This will be done through proper monitoring of Staff and equipment levels to meet operational requirements as well as delivering total quality services., Responsible for overall administration, and maintenance of policies and procedures to ensure compliance and avoid any findings during audits at the airport., Responsible for timely arrival and departure of flights and handling emergencies., Well-conversed with the commitments to be met for the travel of VIP/CIP customers and staff deployment for the purpose., Monitor delays, disruptions, and diversions and deploy necessary staff to ensure that no untoward incidents occur, providing all possible assistance to the customers in such situations., Responsible for coordinating and issuing AEPs, Company IDs, and uniforms to all station staff only after background checks and maintenance of their record., Liaison with communications & other agencies for operation-related equipment& maintenance of records.
• Spice Jet Limited, Supervisor, The Supervisor/ Duty Officer will be responsible for ensuring a smooth transition of workflow from Terminal activities through the ramp., This will be done through proper monitoring of Staff and equipment levels to meet operational requirements as well as delivering total quality services., Responsible for overall administration, and maintenance of policies and procedures to ensure compliance and avoid any findings during audits at the airport., Responsible for timely arrival and departure of flights and handling emergencies., Well-conversed with the commitments to be met for the travel of VIP/CIP customers and staff deployment for the purpose., Monitor delays, disruptions, and diversions and deploy necessary staff to ensure that no untoward incidents occur, providing all possible assistance to the customers in such situations., Responsible for coordinating and issuing AEPs, Company IDs, and uniforms to all station staff only after background checks and maintenance of their record., Liaison with communications & other agencies for operation-related equipment& maintenance of records.
• Jet Airways India Limited, Sr. Customer Executive, Monitor and communicate aircraft arrivals/departures and gate changes affecting daily operations., Monitor flight delays and coordinate information with airline operations., Daily report preparation to ensure accuracy of information during assigned shifts., Ramp duties like assisting in flight dispatching, ATC confirmation, boarding Passengers, and load controlling., Specialization in customer service and guest relations service., Leading supervising and supporting juniors in the team., Knowledge of "World Tracer Management"., Handling the reservations., Load & Trim Certificate (certificate no. IDR/26) Aircraft type B737-700/800/900/900ER/8MAX

• Specialization in Customer Service and Guest Relations Service.
• Trained and certified in SalesForce CRM.
• Reservation & Ticketing on Sabre
• Sabre Airline Reservation & Ticketing, Check In
• Airside Safety
• Basic Airport Handling, Load and Trim -Boeing 737-700/800/900/900ER ATR 72-500/600.
• Wing Walking.
• World Tracer

• Passport Number: W4218504
• Date of Birth: 01/25/86
• Nationality: Indian

• Cricket
• Volleyball

Ø Specialization in Customer Service and Guest Relations Service.

Ø Trained and certified in Sales Force CRM.

Ø Reservation & Ticketing on Sabre

Ø Sabre Airline Reservation & Ticketing, Check In

Ø Airside Safety

Ø Basic Airport Handling, Load and Trim –Boeing 737-700/800/900/900ER ATR 72-500/600.

Ø Wing Walking.

World Tracer