MAYANK SHARMA
Delhi
Summary
Results-driven Senior Business Analyst with expertise in quality assurance and process improvement. Proven track record in analyzing data to forecast trends and enhance operational efficiency. Strong communicator and team builder, adept at managing cross-departmental collaborations to achieve project objectives and drive business success.
Adaptable software specialist skilled in implementing client-specified tools, ensuring seamless integration and optimal performance. Proven ability to quickly learn and master new software applications, enhancing operational efficiency and user satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Business Analyst
TATA Consultancy Services Pvt Ltd.
05.2021 - Current
- Analyzed and tracked data to prepare forecasts and identify trends.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Maintained library of model documents, templates or other reusable knowledge assets.
Senior Associate
MDEverywhere Pvt Ltd
03.2019 - 04.2021
- Collaborated closely with other departments to resolve claims issues.
- Performed quality assurance audits on submitted claims ensuring that they met industry standards.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
Customer Service Representative
Concentrix Daksh Services India Pvt. Ltd
10.2016 - 12.2017
- Provided accurate information about products and services to customers.
- Mentored junior team members and managed employee relationships.
- Answered inbound calls, chats and emails to facilitate customer service.
- Gathered customer feedback through surveys and used the data to improve customer service.
Marketing Executive
M/s M.C. SHARMA & Co
07.2014 - 09.2016
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Summarized raw data and analyses and made recommendations based on findings.
- Gathered information about target markets and product development needs.
Education
Bachelor of Business Administration -
Mewar Institute of Management
06-2012
Senior Secondary -
Vivekanand Public School
03-2009
Matriculation -
Vivekanand Public School
03-2007
Skills
- Quality assurance
- Process improvement
- Effective communication
- Process development
- Operations analysis
- Pivot tables
- Client relationship management
- Team building
Hobbies and Interests
- Travelling
- Photography
- Cooking
Timeline
Senior Business Analyst
TATA Consultancy Services Pvt Ltd.
05.2021 - Current
Senior Associate
MDEverywhere Pvt Ltd
03.2019 - 04.2021
Customer Service Representative
Concentrix Daksh Services India Pvt. Ltd
10.2016 - 12.2017
Marketing Executive
M/s M.C. SHARMA & Co
07.2014 - 09.2016
Bachelor of Business Administration -
Mewar Institute of Management
Senior Secondary -
Vivekanand Public School
Matriculation -
Vivekanand Public School
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