Mayank Singh
Ambernath
Overview
9
9
years of professional experience
Work History
Acting Lead
WNS private LTD ( Project-TMC Navan)
Mumbai
08.2022 - Current
- Successfully supervised and led a team for optimum performance.
- Implemented strategies to address and resolve client escalations promptly.
- Prepared weekly CCRP reports.
- Ensured accurate documentation of meeting discussion points
- Implemented strategies for enhancing teamwork and collaboration.
- Maintained up-to-date records regarding personnel issues such as training requirements, employee reviews, disciplinary actions.
Subject Matter Expert
Sutherland Global PVT. LTD ( Project- Flight hub)
Mumbai
04.2017 - 08.2022
- Handling Refund Request for all market on Behalf of SAS via Queues & mail
- Handling Escalation from Contact Center/Sales center
- Spilt-refund
- Making Travel pass for SAS Airline
- Voucher Booking
- Re-protection Exchange
- Travel Agent booking refund
- US.DOT Booking refund
- Paid Wheel chair-services Request
Front Office Executive
Sutherland Global PVT. LTD ( Project- Air India)
Mumbai
11.2015 - 03.2017
- Create new PNR
- Ticket issuance
- Handling Date change request
- Handling Escalation calls
- Helping passenger for online web checking
Education
B.com -
Mumbai University
Mumbai01.2013
Languages
English, Hindi, Marathi
Personal Information
- Passport Number: N3774988
- Date of Birth: 02/04/93
- Gender: Male
- Marital Status: Married
Computerqualification
Basic Ms-Office And Word Power Point, Basic Knowledge of CRS Galileo, Working Knowledge of Business Object, Amadeus, BSP, SAP Sirax, SRS, Travel port, Eddis
Personalcharacteristicsandabilities
- Honest, reliable, trustworthy with high moral ethics
- Excellent communication, presentation and interpersonal skills And Quick Lerner.
- Ability to effectively work with people from diverse communities
- Flexible and adaptable to different working environments
Awards
- Star Award for exceptional performance and exceeding customer expectations
- Star Dust for the process improvement of the business Unit
- Star Shine award for customer service Associate
Extracurricular Activities
Took Active interest in R.K.T. College Festival “Maharashtra Utsav”.
Hobbies and Interests
Listen to Music, Athletics
Training
- Effective Communication Skills
- Basic Excel Training
Timeline
Acting Lead
WNS private LTD ( Project-TMC Navan)
08.2022 - Current
Subject Matter Expert
Sutherland Global PVT. LTD ( Project- Flight hub)
04.2017 - 08.2022
Front Office Executive
Sutherland Global PVT. LTD ( Project- Air India)
11.2015 - 03.2017
B.com -
Mumbai University
Similar Profiles
Rahul ByasRahul Byas
Senior Group Manager Operations at WNS Global Services Private LtdSenior Group Manager Operations at WNS Global Services Private Ltd
Madhu SrinivasanMadhu Srinivasan
KYC Analyst at WNS Global Solutions private LimitedKYC Analyst at WNS Global Solutions private Limited
Selvi MohanSelvi Mohan
Assistant Manager at WNS Global Services Private LtdAssistant Manager at WNS Global Services Private Ltd
Mohit NandiMohit Nandi
Area Sales Trainer at OPPO IndiaArea Sales Trainer at OPPO India
AFZAL KHANAFZAL KHAN
Relationship Manager at American expressRelationship Manager at American express