Mayank Sinha
Summary
Challenging responsibilities in a professional environment to utilize my analytical, problem solving skills, experience and technical knowledge for the mutual growth of the company and me. Experienced in Networking with more than 1.6 year of experience.Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
Certifications
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Network Support Engineer (INOC-TAC)
Accenture Pvt Ltd( Payroll- InknowTech Pvt Ltd.)
Manesar, Haryana
01.2020 - Current
- Project:L2-RFBhartiAirtel(NetworkOperationCenter) Team :Inoc-Tac .
- Remotely analyzed and diagnosed complex network faults for router of end-users, recommending and implementing corrective measures.
- Supported users in setup and configuration of wireless bridge networks.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Diagnosed and executed resolution for all network issues.
Education
Bachelor of Engineering - Information Technology Dept
Burdwan University
Burdwan, West Bangal 08.2015 - 07.2019
Intermediate - Science
IPS School
04.2014 - 06.2015
Science
St. Xavier's Jr./Sr
04.2011 - 05.2012
Skills
Network support
Call triaging
Good listening skills
Self-motivated professional
Responsible
Critical thinking
Interpersonal Communication
Planning and Coordination
Certification
CertifiedNetworkAssociateRoutingandSwitching Certification
Technical Skills
- Troubleshooting of all Cisco (ASR900,ASR1000,ASR5000,ASR9000) and Juniper Router( MX960,MX240,MX480).
- Troubleshooting all the Routing Protocols-Staic, RIP, EIGRP, OSPF and BGP.
- Ease to Resolve URPF Issue, Asymmetric Issue and different types of Configuration Issue.
- DCHP, DHCP Snooping.
- Access to know Telnet and SSH.
- Able to check Redistribution and Reachability issue.
- Good knowledge of OSI / TCP Model.
- Troubleshooting of all MPLS , ILL and ISP network.
- Troubleshooting of L2 VPn and L3 Vpn.
- IP Addressing & Sub-netting.
- Able to work Different OS- Windows XP, 7, 10 , Ubuntu.
- Troubleshoot and Handle LAN, WAN network.
- Easy to solve Multicast Issue.
- Basic Knowledge of Linux.
Hands on Applications Tools
Putty, LSI Tool, CRM, B2B tool, BMC, Radwin Devices, MetaSolv solution
Timeline
Network Support Engineer (INOC-TAC)
Accenture Pvt Ltd( Payroll- InknowTech Pvt Ltd.)
01.2020 - Current
Bachelor of Engineering - Information Technology Dept
Burdwan University
08.2015 - 07.2019
Intermediate - Science
IPS School
04.2014 - 06.2015
Science
St. Xavier's Jr./Sr
04.2011 - 05.2012