MAYANK TIWARI
Bangalore
Summary
Versatile professional with 6 plus years of experience playing various roles, currently serving as Senior Technical Support Engineer (Data Security). Excellence in restoration, configuration, and troubleshooting issues related to backups in virtualization, cloud platforms, and ransomware attacks. Proficient in performing remote troubleshooting in resolving issues with Windows, LINUX, VMware, Hyper-V, Nutanix, AWS, Azure, MSSQL, and Nutanix (AHV) over Zoom, WebEx, Email. Articulate communicator with outstanding analytical abilities, problem-solving, decision-making, and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Success Engineer
Rubrik
Bengaluru
03.2023 - Current
- Comprehensive understanding and hands-on experience with Cluster Management, Virtualization, Backups, Restores, Snapshots, Archival(AWS,Azure), Replication, and Ransomware protection.
- Handled backup-related issues on ESXi host, VCenter, Nutanix, Hyper-V environment, AWS, and Azure cloud platforms.
- Worked on Kubernetes workloads and rectified Kubernetes-related issues related to namespace recovery and backup.
- Worked on Active Directory and Domain Controller-related issues.
- Troubleshoot issues relating to Mile systems, NAS systems (NetApp, Isilon, Pure Storage).
- Possess practical knowledge of REST APIs and GraphQL, and have experience in performing SQL scripting.
- Worked on MSSQL and MSSQL Log-backup related issues.
- Handled hardware configuration issues on node addition and configured the network setup of the cluster.
- Acknowledged and assisted customer in troubleshooting and debugging issues.
- Created KB articles and provided feature enhancement ideas.
- Resolved critical environment issues on Ransomware attacks.
Technical Support Engineer
VMware Software India Pvt Ltd
01.2021 - 02.2023
- Actively took part in deploying and installation of blockchain on ESXi host.
- Resolved issues related to blockchain, DRS, EXSi host, HA, Vmotion, OVF Templates, snapshots and VCenter.
- Performing log analysis, including HAR logs, Debug logs and vSphere logs.
- Log analysis of failure report of nodes and replica on vSphere.
- Installing, conMiguring and troubleshooting Network infrastructure of ESX and ESXi servers, namely VLAN, Virtual Switch, VM Nics.
- Troubleshooting issues with Cloud Infrastructure.
- Rendering prompt support to aid customers in obtaining their infrastructure back to normal evading excess downtime.
Server Support Engineer
Hewlett Packard Enterprise
08.2018 - 01.2021
- Managed complicated issues with server hardware.
- Addressed issues with ML, DL, Blade, SL and XL servers and Apollo C3000 C7000 chassis and disk enclosures.
- Offered remote assistance in performing OS installation.
- Performed server conMiguration (Raid, Network conMiguration).
- ConMigured Servers together with management and Production Network.
- Carried out OS-based troubleshooting to determine root causes.
- Remote troubleshooting in addressing issues with Windows, LINUX, and VMware ESXi through Skype, telephone, email, WebEx and HPE My Room.
- Troubleshooting on storage products, namely MSA and Tape drives, including Internal and External Tape drives.
- Addressed issues with Microsoft, Linux and VMware OS.
- Addressed issues relevant to Mirmware, Network, storage and various hardware components.
- Developed logical volumes and ampliMied Mile systems in Linux servers.
- Preserved working knowledge of RAID conMiguration to ascertain optimal performance and redundancy.
- Coordinated with vendors to offer productive solutions to Clients.
- Coordinated with employees within and outside department to assure brisk resolution or escalation of issues if required.
- Strived on critical servers for high-end clients and periodically pursued on time.
Education
Bachelor of Engineering - Electrical and Electronics Engineering
VTU
India01.2018
Skills
- Linux - Bash Shell
- Windows
- VMware (ESXi), vCenter, IUM
- Hyper-V
- Nutanix (AHV)
- AWS
- Microsoft Azure SSO
- DNS
- Active Directory/Domain Controllers
- Networking
- MSSQL, Cassandra, Postgres
- RAID Configuration
- Configuring and Troubleshooting
- Log Analysis Tools: Grafana, Kibana
- Kubernetes Workloads
- Ransomware
- Backup & Recovery
- Performance related issues
Certification
- VMware Certified Professional - Data Center Virtualization, 12/31/21
- RCA_Badge_CDM_Cluster_Management
- RCA_Badge_CDM_VMWare
- RCA_Badge_CDM_Archival
- RCA_Badge_CDM_Microsoft_SQL
Awards
- Recognized as best TSE for quarter performance, Rubrik, 03/31/24
- Received number of surveys from different clients for exceptional performance
Timeline
Senior Customer Success Engineer
Rubrik
03.2023 - Current
Technical Support Engineer
VMware Software India Pvt Ltd
01.2021 - 02.2023
Server Support Engineer
Hewlett Packard Enterprise
08.2018 - 01.2021
Bachelor of Engineering - Electrical and Electronics Engineering
VTU
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