Mayank Verma
Ranchi
Summary
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
5
5
years of professional experience
Work History
Senior Privileged Relationship Manager
Nuvama Wealth and Investment Ltd
Ranchi
01.2023 - Current
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Analyzed market trends and identified potential new customers through research activities.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
Relationship Officer (Manager Acquisition)
IDFC First Bank
Ranchi
02.2022 - 12.2022
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Provided support during onboarding process for new customers as well as existing ones.
- Provided excellent customer service through active listening and problem solving skills.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Achieved client loyalty through quality, productivity, service and proactive management.
Premier Acquisition Manager
Kotak Mahindra Bank
Ranchi
12.2019 - 12.2022
- Conducted market research to identify potential acquisition targets.
- Developed and implemented strategies to acquire new customers.
- Analyzed customer data to determine customer needs and preferences.
- Provided guidance and support throughout the entire acquisition process.
Education
B.Tech - Computer Science
The Institution Of Engineer's (India)
Ranchi09-2017
Diploma - Computer Science
VMIT
Ranchi03-2013
Matriculation -
MB DAV Public School
Lohardaga05-2010
Skills
- Sales Reporting
- Qualifying Customers
- Account Management
- Relationship building and management
- Excellent Communication
- Customer Service
- Wealth management portfolios
- Client acquisition
- Customer Relationships
- Relationship Building
- Banking
- Client Engagement
Affiliations
- Singing
- Driving
- Poetry Writing
Accomplishments
- Got Recognised/Awarded for many contests held by Kotak Mahindra Bank for achieving HIghest LI, CASA,GI,Funding etc.
- Qualified for many Domestic trips organised by Kotak Mahindra Bank.
- Got Awarded for "The Best Employee of the Region "& "Consistent Performer" in Kotak Mahindra Bank in 2021.
- Got Awarded for doing "Highest APE LI in the Zone" in Nuvama Wealth & Investment Ltd also quaified for Domestic Trips.
- Qualified for "Bangok Trip" in Nuvama Wealth & Investment Ltd by qualifying for DJFM LI Contest.
Personal Details
- Date Of Birth - 17th Feb 1995
- Sex - Male
- Marital Status- Unmarried
- Father's Name- Nagendra Verma
- Language Known- Hindi, English
Timeline
Senior Privileged Relationship Manager
Nuvama Wealth and Investment Ltd
01.2023 - Current
Relationship Officer (Manager Acquisition)
IDFC First Bank
02.2022 - 12.2022
Premier Acquisition Manager
Kotak Mahindra Bank
12.2019 - 12.2022
B.Tech - Computer Science
The Institution Of Engineer's (India)
Diploma - Computer Science
VMIT
Matriculation -
MB DAV Public School
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