Mayank Vishnoi

- Engaged with existing customers and prospects to analyze business requirements and propose suitable solutions.
- Identified areas of concern and collaborated with the Head Office operations team to address issues affecting profitability and business goals.
- Successfully minimized past due balances and bad debt through coordinated efforts across customer service, sales, and billing departments.
- Managed disputes calmly, applying logical and informed strategies to develop effective resolutions.

- Analyzed past marketing initiatives and revamped the company's marketing efforts to attract and retain readers.
- Developed new business revenues and marketing strategies for new business opportunities.
- Maintained existing business relationships and devised strategies for customer retention.
- Engaged in daily operations to manage and resolve client escalations.
- Responsible for the negotiation, finalization, and implementation of freight rates at the branch level.

- Enhanced customer retention by consistently delivering exceptional customer experiences.
- Managed customer inquiries via email and chat, providing prompt and accurate responses.
- Maintained current and accurate records by documenting information, shortages, and discrepancies.