Mayur Arun
Pune
Summary
Experienced customer service specialist with a solid foundation in data analysis and problem-solving. Adept at handling complex issues and ensuring customer satisfaction through effective resolution and process optimization. Skilled in utilizing Power BI, SQL, and Excel for data management, visualization, and reporting. Seeking to transition into an Operations Analyst role to apply analytical expertise, enhance reporting processes, and drive actionable business insights to support operational excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Associate UK CAP (SME / TOD)
Amazon PNQ10
08.2023 - Current
- Providing expert support to the team as a subject matter expert, leveraging in-depth knowledge to guide best practices and decision-making.
- Ensured a safe and trustworthy platform for users by addressing and preventing fraudulent activities
- Strictly adhere to company policies and compliance standards, maintaining the highest levels of integrity and accountability.
- Prioritize customer satisfaction, service, and experience by resolving issues promptly and effectively, fostering a positive user environment.
Data Annotation Specialist
Randstad India Ltd
06.2021 - 09.2022
- Accurately labeled and annotated large datasets for machine learning and AI applications, ensuring high-quality data inputs for model training and evaluation.
- Conducted quality assurance checks on annotated data to identify and correct errors, maintaining data integrity and reliability.
- Utilized annotation tools and software to efficiently process large volumes of data, meeting tight deadlines without compromising quality.
- Provided feedback and insights to improve annotation tools and processes, contributing to the continuous improvement of data workflows.
Customer Service Associate
wipro limited
07.2018 - 04.2019
- Provide technical support to customers, troubleshooting and resolving WiFi-related issues to ensure seamless connectivity and optimal performance.
- Conduct remote diagnostics and provide step-by-step guidance to customers, enhancing their understanding and satisfaction with telecom services.
- Document and escalate unresolved issues to higher-level support, ensuring timely resolution and continuous improvement in service delivery.
- Collaborate with cross-functional teams to diagnose complex network problems and implement effective solutions.
Customer Service Associate
conneqt business solutions limited
10.2015 - 05.2018
- Provided urgent booking assistance to customers who lost their reservations at the last moment, ensuring prompt and effective solutions across India.
- Researched and offered suitable alternative travel options, coordinating with local Business Development Managers to secure the best possible arrangements.
- Delivered exceptional customer service by handling high-pressure situations with professionalism and efficiency, ensuring customer satisfaction and loyalty.
- Collaborated closely with Business Development Managers to address and resolve location-specific issues, optimizing the booking process and enhancing service quality.
Education
Bachelors in Computer Applications -
DY. Patil College of Arts Commerce And Science, Pi
Pimpri03-2018
Skills
- ETL Processes: Familiar with extracting, transforming, and loading (ETL) structured data using Power BI's tools Comfortable with basic data cleaning and transformation tasks to prepare data for analysis
- Data Modeling and Schemas: Knowledgeable in creating and managing data models and schemas to effectively structure data for reporting and analysis
- Data Visualization: Capable of building interactive dashboards and reports in Power BI, utilizing various visualization options like charts, graphs, and tables to present data insights clearly
- DAX (Data Analysis Expressions): Have experience using DAX for creating basic calculations and measures to enhance data analysis and reporting
- General Proficiency: Demonstrated ability to use Power BI for data analysis and visualization tasks, with a solid understanding of its core features and functionalities
- Database Management: Knowledgeable in creating and managing relational databases, including designing schemas, tables, and relationships to support structured data storage
Microsoft Power BI
Oracle SQL
- Queries: Able to craft SQL queries to extract, manipulate, and update data Capable of using SELECT, JOIN, WHERE, GROUP BY, and ORDER BY clauses to retrieve and organize data effectively
- Data Analysis: Familiar in performing data analysis tasks such as aggregating results, filtering records, and generating reports to derive actionable insights
- Data Integrity and Optimization: Knowledgeable in maintaining data integrity and optimizing queries for performance improvements, ensuring efficient data handling and retrieval
- Knowledgeable in organizing and managing data using spreadsheets, including data entry, sorting, and filtering to ensure accurate and efficient data handling
- Familiar with using basic formulas and functions such as SUM, AVERAGE, VLOOKUP, and IF to perform calculations and analyze data
- Capable of creating and customizing charts, graphs, and pivot tables to visually represent data and facilitate clear, actionable insights
Microsoft Excel
Timeline
Customer Service Associate UK CAP (SME / TOD)
Amazon PNQ10
08.2023 - Current
Data Annotation Specialist
Randstad India Ltd
06.2021 - 09.2022
Customer Service Associate
wipro limited
07.2018 - 04.2019
Customer Service Associate
conneqt business solutions limited
10.2015 - 05.2018
Bachelors in Computer Applications -
DY. Patil College of Arts Commerce And Science, Pi
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