Mayur Ghodake

Bio-Rad Project.

• Monitored systems, networks, and infrastructure using Nagios XI on Linux-based production servers.
• Handled incidents, outages, and priority issues (P1, P2, P3), resolving and restoring incidents efficiently.
• Provided troubleshooting for various network issues, offered technical assistance for network maintenance, and configuration.
• Escalated issues when necessary and coordinated with teams on resolution.
• Participated in ITIL change/service management and coordinated planned activities like CPU, Disk, and RAM utilization adjustments.
• Gained experience handling LAN/WAN network issues and interacting with clients during outage calls.
• Regularly updated task progress and participated in daily stand-up meetings to track project development.

Celona Project

• Provided end-to-end AP configuration and device troubleshooting services.
• Handled client support calls, resolving network issues promptly.
• Utilized Salesforce for ticket management and collaborated with teams via Slack.
• Ensured network stability through regular monitoring and swift issue resolution.

VI and HP

Designed the network infrastructure for a new company, including heat maps for optimal coverage, and price quotations for network components.

Conducted field engineering for on-site surveys to ensure accurate planning and network deployment.

Provided annual AMC (Annual Maintenance Contract) services and subscription-based network support to ensure ongoing maintenance and troubleshooting.

TechMahindra Project.

Support users with basic technical support for current and past software

Assisted client with general support for hardware, network connection and external software.

Phone & E-mail technical support for WFH user's

Provided details as per client new requirement regarding Hardware or Software

Peer to peer data backup to any system as per client requirements

Maintain system life cycle with update latest patches of OS and security application

We handle and configure telecom services application like Avaya,

Micro SIP and Cisco IP phone

Installing applications according to given requirements

Handled BMC for maintaining records of service request and

incident

Application Handled and Troubleshooting

Avaya communicator softphone Variant call recording application

Swift CRM, Micro sip application