Mayur Gupta

• Translated complex business requirements into scalable Salesforce architecture, including designing robust data models, security frameworks, and system-level interactions.
• Designed and implemented bi-directional integrations with SAP using middleware tools to ensure seamless data synchronization and transaction processing.
• Built custom integration with eFile for automated attachment handling, supporting secure document transfer and compliance-driven workflows.
• Designed complex, condition-driven Salesforce Flows to automate business processes, reduce manual effort, and improve user experience across departments.
• Created comprehensive Business and Functional Requirement Documents (BRDs/FRDs), ensuring traceability across design, build, and test phases.
• Acted as a strategic liaison between business stakeholders and development teams to align solution design with business goals and technical feasibility.
• Directed end-to-end project execution including test strategy, validation, and cutover planning, ensuring high-quality deployments aligned with agile delivery timelines.
• Partnered with clients to reengineer processes in alignment with Salesforce capabilities and agile delivery practices, enhancing productivity and adoption.
• Led sprint planning, backlog grooming, and sprint reviews; tracked progress daily and ensured optimal utilization of resources across functional and technical teams.
• Strengthened client relationships by effectively communicating project progress, addressing concerns promptly, and providing expert guidance on Salesforce-related matters throughout the engagement lifecycle.

• Design the application to run seamlessly for Agents, Dispatcher & Technicians for Employee and Contractors on both Desktop and Mobile app.
• Defining service territories, customized service reports – also applicable for Mobile users for digital signatures.
• Implementing the Sharing rules, Record types and permission sets for Dispatcher, Agent & Mobile Technicians.
• Use for Maps for distance, routing and other Gantt (Dispatcher Console) functionalities.
• Manage the whole application in Agile methodology and manage the team.
• Run daily project Scrums meetings and maintain Agile to plan each sprint with expected User Stories as per business priorities.
• Execute business UAT, attend workshop, sessions with key stakeholders to get final sign off before PRODUCTION Go-Live.

• Design the application to run seamlessly in Salesforce Lightning.
• Manage the whole application in Agile methodology and manage the team.
• Create Lightning components, pages and train teams to expertise their skills in Lightning.
• Understand platform technical limitations, challenges and provisioning technical workarounds to development team members.
• Run daily project Scrums meetings and maintain Agile to plan each sprint with expected User Stories as per business priorities.
• Execute business UAT, attend workshops, sessions with key stakeholders to get final sign off before PRODUCTION Go-Live.
• Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
• Managed cross-functional projects, ensuring timely completion and alignment with company objectives.

• Understand platform technical limitations, challenges and provisioning technical workarounds to development team members.
• Build and implementation of complex business processes using Salesforce provided automation tools and technologies.
• Preparation of Integration Plan document and submit document for client approval. Implement client revisions and comments.

Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.

• Company Overview: Change Healthcare is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system.
• Involved in preparing the design document, Requirement Gathering, Use Cases and Functional Design.
• Understand the existing system behavior and integration with Salesforce and Using Jira for stories.
• Siebel -Salesforce Bi-directional Integration – TOR Integration to send data, notes and attachment from Siebel to Salesforce and vice versa using Pentaho Job scheduled to run on bamboo server to run on regular basis.
• Remedyforce ITSM implementation for healthcare domain in Agile methodology. Incident, Change & Problem Management implementation.
• Import of CMDB data from DCMS and other application into Salesforce using Pentaho.
• Pentaho Jobs for ADDM, DCMS, Netcool & Siebel.
• Auto upload Multiple CI in Salesforce from CSV. Involved in designing the access matrix and designing the security model, test case, deployment using GIT source-tree.
• Bi-weekly production release and providing support for Users.
• Change Healthcare is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system.

• Company Overview: Williams are into Oil & Gas Industry and takes care of creating Wells for their customer.
• Involved in preparing the design document, Use Cases, Functional Design and flow diagrams.
• Understand the existing system behavior and integration with Salesforce.
• Develop custom VF screens and business logic for the integration Process.
• Involved in designing the access matrix and designing the security model.
• Migrating the code to production sandbox and provided support.
• Creation of Reports and on-going changes.
• Williams are into Oil & Gas Industry and takes care of creating Wells for their customer.

• Involved in preparing the design document, Use Cases, Functional Design and flow diagrams.
• Understand the existing system behavior and integration with Salesforce.
• Develop custom VF screens and business logic for the integration purpose.
• Involved in designing the access matrix and designing the security model.
• Migrating the code to production sandbox and provided support.

• Company Overview: Wolters Kluwer is a global information services and publishing company.
• Study and Understand the Functional Use Cases and Requirement Traceability Matrix of the Business.
• Direct dialogue with the Business Users to understand their requirement, requirement feasibility.
• Lead the design for Data privacy of various entities and modules and owner for setting Multi-organization, Divisions, Positions and identifying Responsibilities.
• Created High Level Design (HLD) Technical specifications to meet the requirements listed for Book Publishing and its Order Entry which involves Salesforce entities like Accounts, Contacts and Opportunities.
• Took the responsibility of identifying new process, finding out gaps in existing process, new process development and implementation.
• Involved in preparing the design document, Use Cases, Functional Design and flow diagrams.
• Leading the client interaction as well as offshore team.
• Wolters Kluwer is a global information services and publishing company.

• Involved in the effort estimation for all the requirements.
• Understand the existing system behavior and external application (ARS) and method of integration with Salesforce.
• Involved in preparing the design document, Use Cases, Functional Design and flow diagrams.
• Leading the client interaction as well as offshore team.
• Develop custom VF screens and business logic for the integration purpose.
• Involved in designing the access matrix and designing the security model.
• Using SSO to have real time updates between ARS and SFDC.
• AVAYA CTI integration with SFDC, to have application work for the call center Agents.
• Migrating the code to production sandbox and provided support.
• Optimized performance through testing and tuning of applications.
• Designed updates to existing software to meet changing customer demands.

• Involved in the effort estimation for all the requirements.
• Identifying the requirements to separate in sprints as per agile methodology.
• Understand the existing system behavior and external application such as Hoovers and Address Doctor and method of integration with Salesforce.
• Involved in preparing the design document and flow diagrams.
• Develop custom VF screens and business logic for integration purposes.
• Involved in writing triggers, workflows and validation rules.
• Involved in designing the access matrix and designing the security model.
• Used standard API calls to integrate Hoovers and Address Doctor and synchronize the flows.
• Involved in wiring test cases and test classes.
• Migrating the code to production sandbox and provided support.

• Requirements and Analysis: Understanding the requirements of the client and act as a sole functional resource.
• Interacting with the client and group leads on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Participating in Detail Design and Internal Detail Design review.
• Involved in screen design using Clarify Thin Client- Amdocs 13.1 and writing business logic using Servlets, and application logic using java.
• SFD understanding, CTD & FTU writing. Fixing defect in Production environment at Client Site.
• Providing Training to Team members about application, web service used and clarify framework.

• Involved in Requirement discussion with BA’s and Functional designers.
• Estimating the big and small projects varying from 100 hours to 2000 hours.
• Coding and Testing, Progress Reporting, Environment Setup.
• Preparing the environment for release from Development to various Testing environments.
• Mentoring new people joining the project.
• Maintenance & Operations of P&G websites, including HomemaDesimple.com, Febreze.com, MrClean.com, Swiffer.com, Cascade.com.
• Redesigned and developed the entire registration web flow involving Database re-design.
• Automated the process for upload of data received from various partners of Procter & Gamble.
• Lead a team of Maintenance & Operation activities of HomemadeSimple.com at AOI, which involves direct client interaction and resource management.
• Site Intake of new websites of P&G which includes functional and technical knowledge of Websites and set up in our local environment with database design and proper documentation.