MAYUR KUMSHI
Pune
Summary
Senior Scrum Master and Program Manager with 8+ years of experience leading Agile transformations and scaling enterprise programs across FinTech, Telecom, and Data Analytics domains. Extensive experience in SAFe (Scaled Agile Framework) implementation, driving organizational Agile maturity, and coaching high-performing teams. Proven track record of optimizing delivery workflows, improving sprint velocity, and aligning complex projects with strategic business objectives. Recognized for servant leadership, stakeholder management, conflict resolution, and fostering collaborative cross-functional teams. Adept at leveraging AI-driven tools for process automation and intelligent backlog management to enhance productivity and decision-making
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Scrum Master / Program Manager
Brillio Technologies
Pune
02.2023 - Current
- SAFe Scrum Master Leadership & PI Planning: Served as SAFe Scrum Master (SSM) for 3 concurrent enterprise programs with 28+ cross-functional team members across Acquiring and Cards Payment domains.
- Orchestrated quarterly PI (Program Increment) Planning sessions aligning roadmap dependencies, resource allocation, and strategic business outcomes.
- SAFe Practitioner - Portfolio & Program Management: Implemented SAFe principles across program portfolio, establishing synchronized delivery cadence, managing program increments, and ensuring alignment with enterprise strategic initiatives. Facilitated cross-team collaboration using SAFe's Agile Release Train (ART) approach.
- Enterprise Delivery Transformation: Led Agile delivery transformation for Web and Mobile payment platform teams implementing UPI payment solutions. Drove collaboration across product, engineering, and business stakeholders to deliver end-to-end payment flows while adhering to system architecture and regulatory compliance standards. Enhanced transaction reliability and user experience through streamlined delivery processes. •
- Sprint Velocity & Backlog Optimization: Achieved 22% improvement in sprint velocity through rigorous backlog grooming, refinement, and stakeholder-driven prioritization. Coached team members on estimation practices, story point calibration, and decomposition techniques aligned with SAFe best practices.
- AI-Driven Agile Automation: Championed AI-powered backlog refinement using Copilot and ChatGPT, reducing requirement drafting and documentation time by 30%. Automated Jira workflows and reporting dashboards, cutting manual status updates by 40% and improving transparency. •
- Risk Management & Dependency Tracking: Facilitated comprehensive Sprint Planning and PI Planning, systematically identifying, documenting, and mitigating cross-team dependencies and technical risks. Established risk registers and escalation protocols ensuring program stability.
- Executive Stakeholder Engagement: Developed and maintained transparent performance dashboards for senior leadership and C-suite executives, tracking program health, delivery metrics, and strategic alignment. Reported on program status, risks, impediments, and achievements—improving stakeholder satisfaction scores by 18% and securing continued executive support.
- AI-Driven Agile Automation: Championed AI-powered backlog refinement using Copilot and ChatGPT, reducing requirement drafting and documentation time by 30%. Automated Jira workflows and reporting dashboards, cutting manual status updates by 40% and improving transparency. •
- Coaching & Mentorship: Mentored 3 junior Scrum Masters on Agile mindset, SAFe ceremonies, servant leadership practices, and organizational change management—fostering Agile maturity and career development.
Project Lead
Bitwise Solutions Pvt Ltd
Pune
12.2019 - 01.2023
- Agile Coaching & Kanban Implementation: Coached QA and development teams on Kanban principles and Scrum ceremonies, transitioning from traditional waterfall to flow-based delivery model. Reduced defect leakage by 15% through improved quality gates and faster feedback loops. •
- Sprint Planning & Backlog Management: Facilitated sprint planning, backlog refinement, and product owner coaching on effective user story creation. Enhanced backlog quality and delivery predictability through collaborative grooming sessions and dependency management.
- Automated Reporting & Transparency: Introduced comprehensive automated reporting in Jira, creating real-time visibility into team capacity, velocity trends, and burndown metrics. Eliminated manual status updates and improved decision-making with data-driven insights.
- Quality Assurance Leadership: Led QA team transition to Agile, establishing test automation frameworks and quality standards. Maintained quality excellence while improving delivery speed through continuous integration practices.
- Cross-functional Collaboration: Coordinated communication between technical teams and non-technical stakeholders, facilitating requirements translation and ensuring alignment on acceptance criteria.
QA Analyst & Scrum Master
Globant India Pvt Ltd
Pune
07.2017 - 12.2019
- Facilitated sprint planning, backlog refinement, and daily standups for QA teams. Improved delivery predictability through velocity tracking and capacity planning.
- Transitioned QA operations to Agile methodology, reducing defect leakage by 15% and improving testing effectiveness.
- Coached Product Owners on user story writing and acceptance criteria definition. Coordinated cross-functional teams, facilitating communication between technical and business stakeholders.
- Conducted regular project reviews and provided senior management reporting on team performance and progress.
- Defect tracking, triage, and root cause analysis for quality improvement initiatives
Senior Technical Associate
Sears Holdings India
Pune
07.2016 - 03.2017
- Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
- Trained junior team members of quality standards and testing procedures.
- Established objectives for quality assurance teams and monitored progress against goals.
- Examined user requirements and verified program functionality and performance against targets.
- Maintained detailed records of testing phases and defects for reference in future projects.
QA Engineer
Cybage Software
Pune
06.2012 - 03.2016
- Participated in sprint planning and review meetings, providing critical input on quality assurance aspects.
- Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
- Managed documentation for quality assurance activities, ensuring traceability and compliance.
- Tested functionality, performance and compliance of products against design specifications to maintain strong development standards and high customer satisfaction.
- Collaborated with production team members to help the team produce high quality, cutting-edge products.
Junior Technical Associate
Tech Mahindra
Pune
11.2009 - 06.2012
- Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
- Helped coordinated quality assurance processes throughout development life-cycle.
- Logged findings in detail following standard procedures for optimum collaboration across technical team.
- Collaborated with development team to understand product specifications and create effective test cases.
Education
Bachelor of Science - Information Technology
Birla College
Kalyan01.2008
Skills
- Agile Coaching & Transformation (Scrum, SAFe, Kanban)
- Programme and Portfolio Management
- Stakeholder Engagement & Executive Reporting
- Sprint Planning
- PI Planning
- Backlog Grooming
- AI-Driven Agile Practices (Copilot, ChatGPT, Gemini)
- Cloud & DevOps Tools (Basics of AWS, Azure Devops, Git, Jenkins)
- Test Automation & QA (Selenium, Core Java)
- Tools: Jira, Confluence, Rally, ServiceNow, Asana, Trello, Miro, Mural
- Jira Automation
- Performance reporting
- Defect tracking and Triaging
- Agile project delivery
- Rovo Agent
Certification
- Certified Scrum Master (CSM)
- Scrum And Kanban Associate
- Post Graduate Programme in Product Management and Analytics
- SAFe Scrum Master 6.0
- SAFe Product Owner Product Manager
- PMP - Completed via Internal Organization Training
- AI for Scrum Masters ( ChatGPT and Copilot )
- AI Native Learning and Internal Certification.
Timeline
Senior Scrum Master / Program Manager
Brillio Technologies
02.2023 - Current
Project Lead
Bitwise Solutions Pvt Ltd
12.2019 - 01.2023
QA Analyst & Scrum Master
Globant India Pvt Ltd
07.2017 - 12.2019
Senior Technical Associate
Sears Holdings India
07.2016 - 03.2017
QA Engineer
Cybage Software
06.2012 - 03.2016
Junior Technical Associate
Tech Mahindra
11.2009 - 06.2012
Bachelor of Science - Information Technology
Birla College